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[Expired] Operations Manager (Orchid Club)

PARKROYAL On Pickering
Posted On :11 Sep 2013


Job Summary

  • Salary:   Undisclosed
  • Work Type: Permanent / Full Time
  • Min. Education Level: Diploma
  • Field of Study: Not Applicable
  • Years of Experience: 5
  • Skills: Interpersonal skills

Job Descriptions

To assist the Director of Restaurants, Bars and Events in delivering the brand standards by managing the exclusive executive floor - Orchid Club.


  • Ensures that all associates deliver the brand standard and provide exceptional guest service at all times.
  • Assists in greeting and checking-in VIP and Long Stay guests.
  • Ensures that all associates are familiar with the hotel’s products and services.
  • Handles all guests and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  • Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
  • Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
  • Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
  • Oversees the punctuality and appearance of all associates in Orchid Club


  • Able to provide leadership in creating a cohesive, creative, effective team environment.
  • Possess strong motivational and developmental skills in working with the team.
  • At least five (5) years of progressive management experience in front office/F&B operations.
  • Minimum diploma qualification from a recognised hospitality institution or hotel school.

About This Company

  • PARKROYAL On Pickering
    Hotel / Hospitality / Casino / Travel Services