- Salary: Undisclosed
- Work Type: Permanent / Full Time, Contract
- Min. Education Level: Degree
- Years of Experience: 2
- Skills: Customer service, Presentation skills, Interpersonal skills, Verbal and written communication skills
You will be responsible for the delivery of superior service to Singapore Airlines’ premium Priority Passenger Service (PPS) Club members based in Singapore. You are expected to establish close rapport and enhance the loyalty of these members through various pro-active customer experience initiatives such as direct personal contacts, exclusive PPS Club events, etc. You will be the key contact point to them and ensure proper resolution to their feedback and requests on SIA matters.
You will also be required to work closely with the events team in conceptualising events by identifying suitable marketing/brand partners for possible collaborations. On event days, you are expected to actively engage members and ensure the smooth running of events.
You should possess a good University Degree with at least 2 years’ relevant experience in customer service, hospitality/airline industry or equivalent. You must be service oriented and have an out-going personality. You should have good verbal and written communication skills, presentation skills, people relationship and be a strong team player.
Please complete a copy of our online application form and submit it via our recruitment system.
We thank all applicants for their interest and regret that only shortlisted candidates will be notified.