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[Expired] Project & Data Quality Management Manager (BBCSC - Project & Quality Management) - AVP - (170001WT)

Posted On :27 Feb 2018


Job Summary

  • Salary:   Undisclosed
  • Location: Singapore - Central
  • Work Type: Permanent / Full Time
  • Min. Education Level: Degree
  • Field of Study: Mathematics
  • Years of Experience: 2
  • Skills: Programming skills, Project management, Analytical skills, Problem solving skills, Interpersonal skills, Communications skills, Presentation skills

Job Descriptions

About the BBCSC Team
As Singapore’s longest established local bank, we are constantly on the lookout for exceptional individuals to join our team.
As a Singapore Quality Class (SQC), Singapore Service Class (S-Class) and People Developer (PD) certified department by SPRING Singapore, you can be assured that Business Banking Commercial Service Centre (BBCSC) is committed to invest and develop our people. If you are a go-getter with high level of drive, do come and join us today

Job responsibilities

As a Project &Data Quality ManagementManager, you will play an active role in improving customer service by using data analytics to analyse and stratify ongoing service requests and complaint database, identify trend and underlying issues, areas for improvement to internal teams for operational effectiveness and efficiency.
Develop data-driven actionable customer insights to improve service experience and support business initiatives.
Handle projects and end-user requirements for streamlined processes
Job requirements
At least Bachelor’s degree in mathematical or information technology and financial discipline
Programming, data and project management skills
Excellent analytical and problem-solving skills with previous experience working on projects in CRM, Banking or Customer Service environment.
You must be passionate about customer service, pro-active, cheerful in nature, and team-oriented.
Strong interpersonal, articulation, communication and presentation skills
Ability to think independently and to work under pressure

About This Company

OCBC Bank is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC Bank is consistently ranked among the world’s strongest and safest banks by leading market research firms and publications.

OCBC Bank and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.

At OCBC, we believe that everyone should have the opportunity to succeed. No matter where you see yourself in the future, we want to help you get there.

We provide career mobility opportunities across our different business units, subsidiaries or even country offices; from Consumer, Corporate and Private Banking, to Treasury, Securities, Insurance or Investment Management.

We are committed to creating a conducive work environment – one that is inclusive, welcomes innovation and encourages continual learning and development.

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