About the BBCSC Team
As Singapore’s longest established local bank, we are constantly on the lookout for exceptional individuals to join our team.
As a Singapore Quality Class (SQC), Singapore Service Class (S-Class) and People Developer (PD) certified department by SPRING Singapore, you can be assured that Business Banking Commercial Service Centre (BBCSC) is committed to invest and develop our people. If you are a go-getter with high level of drive, do come and join us today
As a Project &Data Quality ManagementManager, you will play an active role in improving customer service by using data analytics to analyse and stratify ongoing service requests and complaint database, identify trend and underlying issues, areas for improvement to internal teams for operational effectiveness and efficiency.
Develop data-driven actionable customer insights to improve service experience and support business initiatives.
Handle projects and end-user requirements for streamlined processes
At least Bachelor’s degree in mathematical or information technology and financial discipline
Programming, data and project management skills
Excellent analytical and problem-solving skills with previous experience working on projects in CRM, Banking or Customer Service environment.
You must be passionate about customer service, pro-active, cheerful in nature, and team-oriented.
Strong interpersonal, articulation, communication and presentation skills
Ability to think independently and to work under pressure