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[Expired] Sales Support Executive (Order Management)

Certis CISCO Security Pte Ltd
Posted On :8 Sep 2013

 

Job Summary

  • Salary:   Undisclosed
  • Work Type: Permanent / Full Time
  • Min. Education Level: Degree
  • Field of Study: Business
  • Years of Experience: 3
  • Skills: SAP

Job Descriptions

Job Responsibilities:

 

  • Monitor and achieve operational KPI, ensure orders are responded within the SLA.
  • Manage daily transactions and ensure smooth operation in the workplace.
  • Attend and resolves open order (backlog) issues; Act as key escalation for all operational matters to internal and external stakeholders.
  • Follow up investigations for escalated case, ensure issues or complaints are resolved with proper closure.
  • Engage and work with cross functional unit to drive improvements in order processes.
  • Establish preventive measures on process lapses.
  • Perform people management including provide guidance, recruitment, staff development, staff motivation and disciplinary, conduct performance reviews.
  • Liaison with internal partners to establish policies and guidelines.
  • Monitor and governance control on order policies.
  • Create and maintain workflow and work process instructions
  • Analyze performance and activity indicator to identify work improvement opportunities within functional scope.
  • Generate KPI reports within the stipulated timeline.

 

Job Requirements:

 

  • Minimum Bachelor's Degree with 5 years’ experience in order management
  • Minimum with 2 years’ of supervisory experience
  • High aptitude for proactive issue analysis and resolution
  • Knowledge of SAP-R3 would be an advantage
  • Within 5 mins walking distance from Paya Lebar MRT 


About This Company

With 50 years of experience and proven track record in protecting lives and assets, Certis CISCO offers a comprehensive range of security services from Auxiliary Police and Protection Officers to “one-stop” solutions for security technology, IT and information management for government agencies, businesses and homes. More than just IT and physical protection, Certis CISCO Security is a synergistic combination of man, machine and method (M3), bringing together the best personnel from diverse disciplines, cutting edge technology and steamlined processes. Besides Singapore, Certis CISCO’s international arm operates in more than 63 cities around Asia including India, Indonesia and Sri Lanka with over 26,000 employees.

As part of this dynamic team, you’ll also find your career is safe and secure too, with attractive bonuses, benefits and ongoing training as part of the package. As the demand for our unique services increases across the region, so do your opportunities for advancement.

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