Win customers for life
CATS Recruit in The Straits Times February 20, 2013Deliver total service satisfaction with three strategies
Ken Wong, 27 FEBRUARY 2013
Stand up for your rights
CATS Recruit in The Straits Times February 19, 2013Being more assertive at work involves effective communication
Pamela Wigglesworth, 26 FEBRUARY 2013
Clinch the sale
CATS Recruit in The Straits Times February 15, 2013Beat emotional resistance from customers by managing your own responses first
Shane Warren, 22 FEBRUARY 2013
Make the news work for you
CATS Recruit in The Straits Times February 14, 2013Preparation is vital in handling a media interview effectively
Khaled Talib, 22 FEBRUARY 2013
Different cultures, different styles
CATS Recruit in The Straits Times January 5, 2013Be aware of the “cultural minefield” that may exist within a large organisation to avoid explosive situations
Chris Fenney, 29 JANUARY 2013
Get straight to the point
CATS Recruit in The Straits Times - January 18, 2013When you telephone a prospect, be prepared with a script that helps you meet your call objective
Tom Abbott, 25 JANUARY 2013
Engage Social Media
CATS Recruit in The Straits Times - January 17, 20138 steps to build integrated marketing strategies to influence consumers
Steve Wee, 24 JANUARY 2013
Improve your memory
CATS Recruit in The Straits Times - November 16, 2012Better recall will make you a highly effective individual and an asset to your organisation
Daniel Theyagu, 26 NOVEMBER 2012
Map your mind
CATS Recruit in The Straits Times - November 15, 2012Structure your thoughts so you can turn them into winning ideas
Eric Cheong, 23 NOVEMBER 2012
Get over the speed bumps
CATS Recruit in The Straits Times - November 14, 2012Learning to read faster is easier than you think
Henry Toi, 21 NOVEMBER 2012
Focus on your people
CATS Recruit in The Straits Times - November 9, 2012Treat employees the way you treat customers and watch your business grow
Sam B Roberts, 19 NOVEMBER 2012
Talk your way to better sales
CATS Recruit in The Straits Times - October 30, 2012Master the art of engaging your customers and improve your bottom line
Daniel Teu, 5 NOVEMBER 2012
Tell a good story
CATS Recruit in The Straits Times - October 29, 2012Sharing your own experience is a tool for transformational sales leadership
Julian Cheong, 5 NOVEMBER 2012
Nurture your people
CATS Recruit in The Straits Times - October 25, 2012Developing a talent management strategy will help you meet future business challenges
Louie Tai, 5 NOVEMBER 2012
Think out of the frame
CATS Recruit in The Straits Times - October 24, 2012Look at things from different angles to generate new ideas
John Teo, 5 NOVEMBER 2012
Things will get better
CATS Recruit in The Straits Times - October 15, 2012In uncertain times, leaders have to remain calm and exude optimism for the future
Sattar Bawany, 23 OCTOBER 2012
Small wonders
CATS Recruit in The Straits Times - October 12, 2012Guerrilla marketing tactics can help your business create different touch points for customers
Henry Toi, 22 OCTOBER 2012
The art of service recovery
CATS Recruit in The Straits Times - October 11, 2012Addressing problems early and crafting solutions that work will keep customers happy
Santhanaram Jayaram, 16 OCTOBER 2012
Straight to the point
CATS Recruit in The Straits Times - October 10, 2012Create compelling telephone scripts when you call up potential customers
Tom Abbott, 16 OCTOBER 2012
Connect with the right people
CATS Recruit in The Straits Times - October 8, 2012Social networking sites for business professionals are useful resources for effective marketing
Pamela Wigglesworth, 16 OCTOBER 2012
Speak global English
CATS Recruit in The Straits Times - September 24, 2012To succeed in global business, our idea of 'proper' English needs to change
Heather Hansen, 1 OCTOBER 2012
The power of influence
CATS Recruit in The Straits Times - September 17, 2012Practise the five values that can earn you the support and trust of your people
Karen Leong, 19 SEPTEMBER 2012
Touching hearts and minds
CATS Recruit in The Straits Times - September 14, 2012To raise productivity, leaders must be hard on problems and soft on people
Maler Vilee, 18 SEPTEMBER 2012
Managing change
CATS Recruit in The Straits Times - September 13, 2012Learn how respected leaders embrace uncertainties and rise up to challenges
Tim Wade, 17 SEPTEMBER 2012
Stay on top of things
CATS Recruit in The Straits Times - September 12, 2012Practise three strategies to lead your team successfully 365 days
Ken Wong, 17 SEPTEMBER 2012
Take the road less travelled
CATS Recruit in The Straits Times - September 11, 2012Don't let fear of failure stand in the way of articulating your vision
Dr Darren Chua, 17 SEPTEMBER 2012
Know the people you lead
CATS Recruit in The Straits Times - September 10, 2012Learn how to motivate and lead the different types of personalities in your team
Colin Yeow, 17 SEPTEMBER 2012
Push the right buttons
CATS Recruit in The Straits Times - September 7, 2012The secret to writing persuasively is focusing on what is most important to your customers
Tylus Lim, 14 SEPTEMBER 2012
Profit from ties
CATS Recruit in The Straits Times - September 6, 2012Relationships can make the difference between success and failure in business
Neils Kemps Rasmussen, 13 SEPTEMBER 2012
Win your customers' trust
CATS Recruit in The Straits Times - September 5, 2012Understanding what people want and helping them to get it will boost your bottom line
Laurenz Koehler, 13 SEPTEMBER 2012
Connect with your buyer's mind
CATS Recruit in The Straits Times - September 5, 2012With customers getting more product-savvy, sales professionals must use a new approach to earn trust
Julian Cheong, 13 SEPTEMBER 2012
Negotiate with an open mind
CATS Recruit in The Straits Times - September 3, 2012Being cooperative and listening to others have a win-win outcome
Felix Tan, 13 SEPTEMBER 2012
Look beyond the figures
CATS Recruit in The Straits Times - August 31, 2012The visionary sales leader helps people to see opportunities instead of obstacles
Kevin Ryan, 10 SEPTEMBER 2012
Motivate your employees
CATS Recruit in The Straits Times - August 30, 2012To coach effectively, managers need to understand human behaviour and use positive communication techniques.
Jensen Siaw, 07 SEPTEMBER 2012
Adapt and thrive
CATS Recruit in The Straits Times - August 17, 2012Organisations need transformational leadership to succeed in a volatile, competitive environment
Chris Fenney, 28 AUGUST 2012
Make an impression
CATS Recruit in The Straits Times - August 16, 2012Get the elements of your presentation right and win over your audience
David Goldwich, 28 AUGUST 2012
Don't fake it
CATS Recruit in The Straits Times - August 15, 2012You can learn from great leaders but you still have to create your own unique style
Neils Kemp Rasmussen, 27 AUGUST 2012
First among equals
CATS Recruit in The Straits Times - August 14, 2012As a consultative leader, you can guide and mentor your people so that they work with you rather than for you
Daniel Theyagu, 27 AUGUST 2012
Provide better service
CATS Recruit in The Straits Times - August 13, 2012Focus on the customer's experience to detect and fill gaps in performance
Santhanaram Jayaram, 24 AUGUST 2012
Be a giver with a difference
CATS Recruit in The Straits Times - August 10, 2012Unlock your charisma through generosity
Eric Feng, 23 AUGUST 2012
Give and Take
CATS Recruit in The Straits Times - July 19, 2012Master the art of negotiation by learning to ask for concessions
David Lim, 30 JULY 2012
Speak to be Understood
CATS Recruit in The Straits Times - July 24, 2012Cut down on usage of meaningless clichés to improve global communication
Heather Hensen, 30 JULY 2012
Get your Clients to say Yes
CATS Recruit in The Straits Times - July 23, 2012Make an offer that they can't refuse
Tom Abbott, 30 JULY 2012
How to make people like you
CATS Recruit in The Straits Times - July 20, 2012Use these three steps to boost your likeability factor
Karen Leong, 30 JULY 2012
Share your expertise online
CATS Recruit in The Straits Times - July 18, 2012Be savvy in using social media to promote your goods and services
Andrew Chow, 25 JULY 2012
Think your way to success
CATS Recruit in The Straits Times - July 17, 2012Use Sun Tzu's Art of War to guide your critical thinking process
Daniel Theyagu, 24 JULY 2012
Building bridges
CATS Recruit in The Straits Times - May 21, 2012Enhance team performance by getting employees to work together
KEN WONG, 31 MAY 2012
Think sharper with visuals
CATS Recruit in The Straits Times - May 22, 2012The ability to find creative associations is a great asset
THUM CHENG CHEONG, 31 MAY 2012
When things go wrong
CATS Recruit in The Straits Times - June 14, 2012Make sure you have an effective service recovery plan to win back your customers
LOUIE TAI, 12 JUNE 2012
Expand your network
CATS Recruit in The Straits Times - June 14, 2012More human resource professionals are using social media as a recruitment channel
ANDREW CHOW, 18 JUNE 2012
Use the right tools
CATS Recruit in The Straits Times - June 15, 2012Changing the way you work can increase your productivity
THUM CHENG CHEONG, 25 JUNE 2012
Timing is everything
CATS Recruit in The Straits Times - June 16, 2012Whether it is asking for a raise or landing a big business deal, it's when you do it that determines your success
KEVIN RYAN, 19 JUNE 2012
The 4Ds of innovation
CATS Recruit in The Straits Times - June 18, 2012Improving on work processes raises your productivity
HENRY TOI, 25 JUNE 2012
Diagnose first, prescribe later
CATS Recruit in The Straits Times - October 8, 2011Before you try to sell anything to your customer, find out first what he needs
TOM ABBOTT, 25 MAY 2012
Coaching for success
CATS Recruit in The Straits Times - May 4, 2012Help your sales staff to maximise their potential personally and professionally
TOM ABBOTT, 11 MAY 2012
Stay on top of your game
CATS Recruit in The Straits Times - April 17, 2012Outshine your competition and be a sales and service champion
ROB SALISBURY, 24 & 25 APRIL 2012
Working with Gen Y
CATS Recruit in The Straits Times - April 13, 2012At their best, these younger hires can be champions of a highly dynamic workforce
MALER VILEE, 20 APRIL 2012
Stand out from the crowd
CATS Recruit in The Straits Times - April 12, 2012Marketing your uniqueness can transform your career
ROB SALISBURY, 19 APRIL 2012
Reach out with videos
CATS Recruit in The Straits Times - April 10, 2012Achieve your business targets via content marketing online and on screen
MARK LAUDI, 19 APRIL 2012
3Ms of marketing
CATS Recruit in The Straits Times - April 11, 2012Use them to effectively sell your message, even on a small budget
HENRY TOI, 19 APRIL 2012
Do it the DICE way
CATS Recruit in The Straits Times - March 8, 2012Leveraging on cultural strengths gives Asians the edge in leadership
DANIEL THEYAGU, 19 APRIL 2012
Learn well, earn well
CATS Recruit in The Straits Times - April 24, 2012This two-part article offers valuable tips and sales insights to boost your income
ROB SALISBURY, 16 APRIL 2012
In tune with emotions
CATS Recruit in The Straits Times - March 8, 2012Leveraging on cultural strengths gives Asians the edge in leadership
Maler Valee 8 March Seminar
What women want
CATS Recruit in The Straits Times - March 7, 2012Female leaders tend to prefer leadership styles that build communities and encourage cooperation
Karen Nicholson 8 March Seminar
Lessons of a salesman
CATS Recruit in The Straits Times - March 5, 2012Discover why some leaders are greater than others
Pat Sheehan 8 March Seminar
Seek to inspire
CATS Recruit in The Straits Times - March 6, 2012Arthur Miller's play teaches companies to value their employees
Paul Dunn 8 March Seminar
Motivate your people
CATS Recruit in The Straits Times - March 3, 2012Lead more effectively through persuading, influencing and empowering your staff
Chris Fenney 9 March Workshop
Get the right strategy
CATS Recruit in The Straits Times - March 2, 2012Implement change management successfully with these tips
Solomon Salvis 7 March Workshop
Train you brain
CATS Recruit in The Straits Times - February 17, 2012Remove mental blocks that keep you from communicating tactfully
Nick French 24 Feb Seminar
Find the answers
CATS Recruit in The Straits Times - February 16, 2012Follow these tips so that you are never at a loss to handle even the toughest questions
Sarah Schubert 24 Feb Seminar
The secret of success
CATS Recruit in The Straits Times - February 15, 2012It is the way you treat people
Shirley Taylor 24 Feb Seminar
Success speaks for itself
CATS Recruit in The Straits Times - February 14, 2012Make a positive impact when you communicate
Sarah Schubert 22 Feb Workshop
Seize the day
CATS Recruit in The Straits Times - February 13, 2012Manage your time wisely with these tools
Maria Kassova 23 Feb Workshop
The need for speed
CATS Recruit in The Straits Times - February 10, 2012Reading faster can make you more productive
Henry Toi 20 Feb Workshop
Get ahead
CATS Recruit in The Straits Times - February 6, 2012Guerrilla marketing helps businesses gain an edge over competitors
Thum Cheng Cheong 14 Feb Workshop
Be a visionary
CATS Recruit in The Straits Times - December 6, 2011Inspire people with the power of your imagination
Kevin Ryan 9 Dec Workshop
The power of influence
CATS Recruit in The Straits Times - December 2, 2011Use these tools to get others to do what you want
Kevin Ryan 8 Dec Workshop
Create a top-notch workforce
CATS Recruit in The Straits Times - November 29, 2011Cultivate a high-performing team with the right organisational culture
Pat Sheehan 2 Dec Seminar
Be a leader in your career
CATS Recruit in The Straits Times - November 25, 2011To stay on top of your profession, set up a plan with these five strategies
Chan Ngee Key 2 Dec Seminar
Managers should also be coaches
CATS Recruit in The Straits Times - November 24, 2011Train your workforce to achieve their goals
Eric Tan 2 Dec Seminar
Put your plan into action
The Straits Times - March 26, 2012Those hooked on social media should also note that recruiters scan sites
Richard Coles 28 Nov Workshop
Building team spirit
CATS Recruit in The Straits Times - November 16, 2011Motivating your team members can reduce conflict and improve productivity
Chris Fenney 21 Nov Workshop