Handle all customers’ enquiries, feedback and/or issues as well as business partners regarding our products and services in a Professional and tactful manner.
Provide customers a direct and centralized channel (via Hotline and E-mail) whereby focused, dedicated and customer oriented personnel is able to handle customers’ enquiries/feedback/complaints in a consistent, professional and timely manner.
To gather prompt feedback or provide informative report to management on any service/quality/surveys data gathered.
To ensure proper and speedy feedback to assist customers/consumers on their issues/complaints in a professional and satisfactory mannter.
To ensure proper and speedy feedback to QA department on product and quality issues to help in improvement on product marketing/branding strategies.
To ensure proper and speedy feedback to Marketing on consumers’ opinions on products for improvement on product marketing/branding strategies.
To work with Marketing/Trade Marketing to conduct survey on promotions or trade promotions or post product launch surveys.
To handle bi-yearly customer surveys to gather and analyze customers’ preferences/feedback as useful information for Management.
To ensure proper and speedy feedback to retailers, business partners and prospective partners, etc.
To ensure compliance with ISO on surveys carried out.
To identify the key service objectives for business partners such as delivery accuracy, products education, service level, etc.
Requirements:
Minimum GCE ‘A’ level / Diploma in related field.
Minimum 2-3 years relevant customer service and related experience.
Prior experience in the service/hospitality industry will be preferred.
Skills &/or Attributes Required:
Service oriented with pleasant disposition.
Possess professional telephone etiquette.
Effectively bilingual.
Good business communication skills with problem-solving abilities.
Tactful and good verbal ability.
Show initiative.
Interested candidates please send in your CV with a recent photograph to us.
