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[Expired] Service Delivery Manager

Acclivis Technologies & Solutions Pte Ltd
Posted On :19 Sep 2013


Job Summary

  • Salary:   Undisclosed
  • Work Type: Permanent / Full Time
  • Min. Education Level: Diploma
  • Field of Study: Not Applicable
  • Years of Experience: 5
  • Skills: Communications skills, CRM (Customer relationship management), Networking, Organisational skills, Time management

Job Descriptions


  • To take responsibility for the quality of ongoing delivery of outsourcing services.
  • To ensure that Acclivis’s delivery of outsourcing services is cost efficient.
  • To assist the outsourcing sales function (pre sales) where appropriate.
  • To ensure that due diligence is performed accurately, completely and on time.
  • To ensure that Implementations of new contracts are managed to high quality.
  • To ensure that customers have their expectations met or exceeded.
  • To review service failures and produce incident reports when required
  • To continuously looking into process improvement.
  • To manage short term and long term projects, and manage staff located offsite.
  • Identify opportunities for growth and pass leads to a Business Development Consultant.
  • Produce ad-hoc reports when required.
  • Navigate the customers organization to ensure strong relationships through business
  • Able to manage the activities required to upkeep the facilities in accordance to the commitments made in the SS507:2008 certifications.



  • Tenacious problem solver, will own issues until full resolution.
  • Excellent communication skills, both written and verbal with great attention to detail.
  • Strong rapport and relationship building skills with both internal departments and external customers.
  • Excellent networking skills, ability to navigate organizations and build strong relationships with C level leaders.
  • Strong negotiation skills.
  • Experience of working with public sector clients (specifically with commercial involvement).
  • A good level of business awareness and commercial acumen.
  • Ability to create wow / delighter moments with customers.
  • Strong organizational, time management and prioritization skills.
  • Able to take a creative approach to situations and problem solving.
  • Foundation level understanding of Project Management.
  • Understanding of IT industry working practices / methodologies - ITIL foundation certification desirable but not essential.
  • Due to 24x7x365 operation, must be willing to be available for out of hours work.

  • A minimum of five years’ experience in a Service Delivery / Account Management role and minimum of three years’ experience in the IT / disaster recovery industry.

About This Company

At Acclivis Technologies and Solutions, we are committed to offer a holistic range of cutting edge IT equipments and world-class services to support your business needs throughout its technology lifecycle. With our in-depth knowledge of the market and extensive experience in the IT industry, we are able to deliver comprehensive consultancy services and technical support to meet your IT needs.

We believe in adding value to your business through our 360° service offering approach by providing comprehensive services ranging from solution architect, project management, hardware, software, pre-sales and post-sales. These include fulfilment of systems and storages, software solutions, virtualization and outsourcing services such as data centre management and hosting, business recovery, infrastructure services, communications and network integration across all platforms.

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