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[Expired] Service Manager

Technopals Pte. Ltd
Posted On :23 Sep 2013


Job Summary

  • Salary:   Undisclosed
  • Location: Singapore - South
  • Work Type: Permanent / Full Time
  • Min. Education Level: Degree
  • Field of Study: Marketing, Computer Science
  • Years of Experience: 7
  • Skills: Service Management, Customer service, J2EE Technologies, Communications skills, Software Developement

Job Descriptions



Job Purpose



Carry out day to day operations to ensure that contractual and service levels are met.



Key Accountabilities


  • Carries out Service Requests from principals and partners 
  • Carries out activities to deliver contractual obligations (eg. ensuring audits are conducted to check for system accuracy)
  • Carries out activities to ensure that committed service levels are achieved
  • Maintains operational procedures
  • Carries out deployment of software from time to time   
  • Maintains websites and other service perception points
  • Liaise and communicates with principals, partners and customers on system maintenance matters (eg. downtime)
  • Liaise with vendors and suppliers and internal departments providing support services including:
  • Work closely with call centre agents to resolve escalation cases
  • Work closely with application team to process/resolve application related requests and changes
  • Work closely with infrastructure team to resolve SLA related issues
  • Any other duties as and when assigned in the upkeep of the overall system service




Minimum Education/Qualifications


  • Degree in Business, Marketing or IT related fields
  • IT Service Management certification would be advantageous


Minimum Years/Type of Experience


  • At least 7 years working experience in an IT service delivery capacity and possess high customer intimacy. Has a good development of customer relationship management
  • Minimally 5 years experience in software development project. 
  • A good understanding of J2EE technology
  • Possess good communication skills

All interested candidates are to apply using their Word formatted CV outlining the key requirements listed in the above JD. For more information contact Jerome at 6493 1471 or email

*Only shortlisted candidates will be contacted.

About This Company

TechnoPals was founded by a group of techno-commercial entrepreneurs offering supreme technology expertise to provide Recruitment services, Offshore developments, System Integration, Security Consultation and Infrastructure Enabled Services to clients in all industries. Our clientele consists of blue chip MNC's and SME's located in Singapore as well as overseas. Our services cater for the special needs of our client's.


TechnoPals EA Lic# 09C3442



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