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Service Relations Officer

RICOH (SINGAPORE) PTE LTD
Posted On :11 Dec 2017

 

Job Summary

  • Salary:   Undisclosed
  • Location: Singapore - West
  • Work Type: Permanent / Full Time, Temporary / Part Time
  • Min. Education Level: 'N' / 'O' Levels
  • Field of Study: Not Applicable
  • Years of Experience: 2
  • Skills: Interpersonal skills, Communications skills, Computer skills

Job Descriptions

JOB RESPONSIBILITIES

1. To ensure meeting of Customers' requirements so as to achieve Customer Satisfaction.

2. To ensure effective dispatch of Technicians/Customer Engineers and support services.

3. To ensure meeting of committed response time targets.

4. To ensure Call Centre Operations meets performance target set.

5. To ensure accuracy and timeliness of data entry.

6. To perform other duties as and when assigned by the Management.

JOB DESCRIPTIONS

1. To answer all incoming telephone calls within 3 rings.

2. To attend to all incoming calls received via Call Centre and address them appropriately.

3. To keep machine downtime to a minimum through effective dispatch of Technicians/Customer Engineers.

4. To monitor Technicians/Customer Engineer's movement and timing, in order to highlight potential coverage problem.

5. To ensure meeting of committed Response Time to the Customers.

6. To highlight all customers’ complaints/queries on service related issues to Call Centre supervisors and ensure Customer Service Managers and/or Technical Support Manager are aware when necessary.

7. To ensure all Engineer Service Reports (ESRs) are closed accurately and timely in Advance system.

8. To perform other duties as and when assigned by the management.

Please forward your detailed resume stating qualification, working experience, current/expected salaries together with recent photo and contact number to:

The HR & Administration Manager

Email: hr@ricoh.sg



About This Company

RICOH (SINGAPORE) PTE LTD

Ricoh (Singapore) Pte Ltd is established as part of the sales and service network to serve the needs of Singapore offices, with Ricoh Asia Pacific Operations Ltd as our immediate holding company and Ricoh Company Ltd in Japan as our ultimate holding company.

Ricoh (Singapore) Pte Ltd is committed to simplifying how people work by making sophisticated technologies more accessible than ever. As an industry leader in office solutions, Ricoh creates new value at the interface of people and information, offering a broad range of digital networked products, including copiers, printers, fax machines to digital production printers. Additionally, Ricoh offers a wide variety of document and printing solutions through strategic alliances enhancing office productivity and document workflow.

Ricoh is also one of the world’s leading environmentalist companies, committed to sustainable business everywhere. Ricoh (Singapore) Pte Ltd is a firm advocate of people developer and work life balance policies.

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