STJobs | At STJobs, Your Ideal Job Isn't Hard to Find.

[Expired] Service Relationship Manager

Citibank N.A.
Posted On :5 Sep 2013


Job Summary

  • Salary:   Undisclosed
  • Work Type: Permanent / Full Time
  • Min. Education Level: Degree
  • Field of Study: Not Applicable
  • Years of Experience: 2
  • Skills: Communications skills, Interpersonal skills

Job Descriptions


The Service Relationship Manager will develop strong customer relationships and build customer loyalty through consistent delivery of error-free and timely service to meet customer needs. The incumbent will take full ownership of customers' problems and ensure complete customer satisfaction of problem resolution. He/She will exercise due diligence in customer care to ensure good customer contact experience with Citibank.

Other responsibilities include:

  • Support cross selling and ensure all referrals are followed up promptly, e.g. Mortgage, Bancassurance, etc
  • Continuously look for improvement opportunities to increase customer satisfaction and work efficiency
  • Managing of ATM contracts, maintenance and servicing issues
  • Managing urgent applications for senior corporate executives


  • Tertiary degree, preferably in Finance/Business related disciplines
  • At least 2 years’ experiences in branch frontline service.
  • Knowledge of banking products and services; exposure to investment products and processes would be an added advantage.
  • Strong team player with good relationship management skills and problem-solving skills.
  • Good communication and interpersonal skills.
  • Meticulous and organized.

Job Benefits

Take the opportunity to embark on a challenging, fulfilling and rewarding career with one of the world’s most respected financial institutions now.

About This Company

Citi, the leading global financial services company, has some 200 million customer accounts and does business in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financial products and services.

Citi works tirelessly to serve individuals, communities, institutions and nations. With 200 years of experience meeting the world's toughest challenges and seizing its greatest opportunities, we strive to create the best outcomes for our clients and customers with financial solutions that are simple, creative and responsible. An institution connecting over 1,000 cities, 160 countries and millions of people, we are your global bank; we are Citi.
The Four Key Principles:
These are the values that guide us as we perform our mission.
One team, with one goal: serving our clients and stakeholders.
Conduct that is transparent, prudent and dependable.
Enhancing our clients' lives through innovation that harnesses the breadth and depth of our information, global network and world-class products.
  • Common Purpose
  • Responsible Finance
  • Ingenuity
  • Leadership

Talented people with the best training who thrive in a diverse meritocracy that demands excellence initiative and courage.

Read More