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[Expired] Service Team Leader

JM Career Pte Ltd
Posted On :11 Sep 2013


Job Summary

  • Salary:   Undisclosed
  • Work Type: Permanent / Full Time
  • Min. Education Level: Diploma
  • Field of Study: Engineering & Technology Management , Manufacturing
  • Years of Experience: 8
  • Skills: CNC

Job Descriptions

  • Coordination and support of the service team
  • Planning, organizing and management of commissioning and service of machinery equipment
  • Assessment of training needs for the service team and implementation of training modules
  • Providing technical support to service and spare parts team
  • Optimization of all service sales and business volumes
  • Conception and realization of all service strategies as well as the development of the service standards
  • Implementation of development programs especially for service processes
  • Troubleshooting and negotiation for critical service cases; contact person for customer needs;
  • Escalation management
  • Creating reports to follow up on service engineers assignments
  • Regular efficiency report to calculate the percentage of service efficiency
  • Weekly time sheet collection
  • Service sales (TIPs)
  • Active involvement in spare part sales
  • Testing and insuring the correct supply/ delivery of spare parts
  • Interact with factories for technical issues and warranty handling
  • Providing reports of untouched and unverified machines
  • Project management and constant reporting
  • Assistance with product presentations on exhibitions and open houses
  • Further service related projects


Education and Experience:

  • Academic degree in mechanical, electronic or manufacturing engineering (or completed technical apprenticeship)
  • Minimum of 8 years work experience in the machine tool industry and in cooperation with a global acting company, combined with a good technical understanding of CNC turning and milling machines
  • Existing network in the machine tool industry
  • Managerial experiences to handle service engineers would be a plus; ability to handle conflicts and team capabilities
  • Specialized knowledge of the local market



  • Bilingual in local language and English
  • Microsoft Office (Word, Excel,PowerPoint, etc.)
  • Lotus Notes
  • Knowledge in ERP Systems


Additional Information

  • Location: West
  • 5 working days
  • Salary up to $3,500

Job Benefits

Interested applicants please email your detailed resume (including your current and expected salaries, availability and recent photograph) to us.
EA Licence No.: 11C3314

About This Company

JM Career Pte Ltd (EA Licence No.: 11C3314) is a Singapore based recruitment agency that offers effective human resources solutions to companies ranging from SMEs to MNCs. Our comprehensive range of services include temporary & contract staffing, permanent recruitment, executive search and outsourcing services. Our vision is to see every job hopeful land the job of their dreams and employers staff their company with the right expertise.

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