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Manager / Assistant Manager (Retention)

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Location: Singapore - Central

Company Profile

Incorporated in 1984, main board-listed Singapore Press Holdings Ltd (SPH) is Asia’s leading media organisation, engaging minds and enriching lives across multiple languages and platforms, ranging from print, digital, radio and out-of-home media. SPH owns award-winning newspapers, magazines and best-selling books in both print and digital editions, as well as online classified businesses in the region. In addition, SPH has two English radio stations and one Chinese radio station, an out-of-home digital advertising unit, a regional events and conferences arm, and runs a chain of modern retail convenience stores. SPH also has a 20 per cent stake in MediaCorp TV Holdings Pte Ltd, which operates free-to-air channels 5, 8 and U, and a 40 per cent stake in MediaCorp Press Limited, which publishes the free newspaper, Today. SPH REIT comprises Paragon, a premier upscale retail mall and medical suite/office property in Orchard Road and The Clementi Mall, a mid-market suburban mall. SPH's latest retail development is The Seletar Mall located in Sengkang. SPH is in the healthcare sector, operating private nursing homes under Orange Valley. For more information, please visit www.sph.com.sg

Responsibilities

  • Responsible for re-marketing and retention of subscribers
  • Manage all customer retention activities
  • Develop budgets and controls costs
  • Design retention and re-marketing activities including promotion to retain and re-acquire lapsed subscribers
  • Take initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information
  • Maintain industry relationships and develops budgets and controls costs

Requirements

  • Bachelor degree with at least 3-5 years of experience in B2C retention/loyalty marketing
  • Preferably in the subscription business especially in the Publishing/Media industry
  • Proficient in EDM marketing and other forms of outbound marketing
  • Good with numbers and analytics

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