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Temporary Customer Service Officer (Subscription Hotline) - 1 year contract

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Location: Singapore - East

Company Profile

Main board-listed Singapore Press Holdings Ltd (SPH) is Asia’s leading media organisation, engaging minds and enriching lives across multiple languages and platforms. SPH has 19 titles licensed under the Newspaper Printing and Presses Act, of which nine are daily newspapers across four languages. On an average day, 2.8 million individuals or 69 per cent of people above 15 years old, read one of SPH’s news publications. Beyond print, SPH’s suite of digital products includes online editions of newspapers and magazines, as well as mobile applications. Our online products enjoy 360 million page views with 23 million unique browsers every month. Other new media initiatives include AsiaOne, omy.sg, ST701, Stomp and SPH Razor. SPH has also ventured into book publishing, broadcasting, out-of-home advertising and properties.  For more information, please visit www.sph.com.sg.

Responsibilities

WALK-IN INTERVIEW

Monday 4 September 2017, 3pm to 5.30pm

Thursday 7 September 2017, 2pm to 5.30pm

Singapore Press Holdings, Circulation Division, SPH Media Centre, 82 Genting Lane, Level 2

Documents to bring:  Resume, NRIC and educational certificates

 

The Job

  • Attend to phone enquiries and feedback on newspaper and magazine subscriptions, promotions and delivery issues 
  • Manage customer relationship through effective follow-up and appropriate resolutions 
  • Handle email correspondences 
  • Assist in digital apps and technical enquiries  
  • Manage service requests, enquiries and cases via CRM system  

Requirements

  • GCE O level 
  • Customer service experience preferably in a call centre
  • Good spoken and writing skills
  • Able to work under pressure and in a fast paced environment
  • Must be internet savvy
  • Singaporean or Singapore PR

Working hours

  • Monday to Friday 8.30am to 6pm. Overtime may be required on week days during subscription drive.
  • Required to work on Saturday or Sunday from 8.00 am to 12.30 pm (approximate 3 times in 8 weeks)

Working place:   SPH Media Centre, 82 Genting Lane (free transport to and fro from Toa Payoh and Aljunied MRT stations to office)

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