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Temporary Customer Service Officer (Subscription Hotline) - 1 year contract

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Location: Singapore - East

Company Profile

Incorporated in 1984, main board-listed Singapore Press Holdings Ltd (SPH) is Asia’s leading media organisation, engaging minds and enriching lives across multiple languages and platforms, ranging from print, digital, radio and out-of-home media. SPH owns award-winning newspapers, magazines and best-selling books in both print and digital editions, as well as online classified businesses in the region. In addition, SPH has two English radio stations and one Chinese radio station, an out-of-home digital advertising unit, a regional events and conferences arm, and runs a chain of modern retail convenience stores. SPH REIT comprises Paragon, a premier upscale retail mall and medical suite/office property in Orchard Road and The Clementi Mall, a mid-market suburban mall. SPH's latest retail development is The Seletar Mall located in Sengkang. SPH is in the healthcare sector, operating private nursing homes under Orange Valley. For more information, please visit www.sph.com.sg

Responsibilities

  • Attend to phone enquiries and feedback on newspaper and magazine subscriptions, promotions and delivery issues 
  • Manage customer relationship through effective follow-up and appropriate resolutions 
  • Handle email correspondences 
  • Assist in digital apps and technical enquiries  
  • Manage service requests, enquiries and cases via CRM system  

Requirements

  • GCE A level 
  • Customer service experience preferably in a call centre
  • Good spoken and writing skills
  • Able to work under pressure and in a fast paced environment
  • Proficient in MS Excel and internet savvy

Working hours

  • Monday to Friday 8.30am to 6pm. Overtime may be required on week days during subscription drive.
  • Required to work on Saturday or Sunday from 8.00 am to 12.30 pm (approximate 3 times in 8 weeks)

Working place:   SPH Media Centre, 82 Genting Lane (free transport to and fro from Toa Payoh and Aljunied MRT stations to office)

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