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Customer Service Officers (Call Centre)

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Location: Singapore - East

Company Profile

Main board-listed Singapore Press Holdings Ltd (SPH) is Asia’s leading media organisation, engaging minds and enriching lives across multiple languages and platforms. SPH has 19 titles licensed under the Newspaper Printing and Presses Act, of which nine are daily newspapers across four languages. On an average day, 2.8 million individuals or 69 per cent of people above 15 years old, read one of SPH’s news publications. Beyond print, SPH’s suite of digital products includes online editions of newspapers and magazines, as well as mobile applications. Our online products enjoy 360 million page views with 23 million unique browsers every month. Other new media initiatives include AsiaOne, omy.sg, ST701, Stomp and SPH Razor. SPH has also ventured into book publishing, broadcasting, out-of-home advertising and properties.  For more information, please visit www.sph.com.sg.

Responsibilities

  • Attend to phone enquiries and feedback on newspaper and magazine subscriptions, promotions and delivery issues
  • Handle email correspondences
  • Manage customer relationship through effective follow-up and appropriate resolutions
  • Assist in administrative duties and ad-hoc projects

Requirements

  • GCE A level / Diploma
  • At least one year of customer service experience
  • Good spoken and writing skills in English and Mandarin to handle Mandarin speaking customers
  • Proficient in Microsoft Word and Excel
  • Passion for customer service
  • Good interpersonal and communication skills with a service-oriented attitude
  • Able to work under pressure and in a fast paced environment
  • Must be internet savvy

Working hours

  • Monday to Friday 8.30am to 6pm. Overtime may be required on week days during subscription drive.
  • Required to work on Saturday or Sunday from 8.30 am to 12.30 pm (approximate 3 times in 8 weeks)

Location

SPH Media Centre, 82 Genting Lane. 

Free transport from Toa Payoh and Aljunied MRT stations to and fro from SPH Media Centre

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