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[Expired] Team Leader (Customer Service - Monday to Friday, Office Hours)

Teledirect Pte Ltd
Posted On :12 Sep 2013


Job Summary

  • Salary:   Undisclosed
  • Work Type: Permanent / Full Time
  • Min. Education Level: 'A' Levels/IB
  • Field of Study: Business Economics
  • Years of Experience: 3
  • Skills: Good Team Leader Skill, Good Customer Service Skill

Job Descriptions

  • Manages team members in the day-to-day performance of work, provides leadership and coaching
  • Coordinates and distributes work, monitors workloads and backlogs and makes necessary adjustments. Participates in the recruitment of new staff members
  • Handles customers’ escalations
  • Performs transaction monitoring to ensure call quality is consistently achieved in accordance to service level standards set
  • Identifies areas of improvement and to be able to introduce new structures and improved processes as required
  • Submits routine reports to management (On areas such as traffic pattern, customer feedback and staff productivity)
  • Supports Project Manager as and when is required in the overall performance of the hotline

Job Benefits

  • Degree, Diploma or GCE A Level, preferably in Accounting
  • Effectively bilingual in English and Mandarin and articulate with a good command of written English, to liaise with multi-lingual associates
  • Minimum 3 years of supervisory or team leader role  in a contact centre would be an added advantage
  • Proficient in MS Office applications
  • Only Singaporeans/SPR need apply
  • Working location :Chai Chee Road(East Area)
  • Office hours from Mondays to Fridays, 8.30am to 6pm 

Interested applicants, please email a detailed copy of your resume with salary expectation in MS Word format to:

**We regret that only shortlisted candidates will be notified.


About This Company

  • Teledirect Pte Ltd
    Business Services / Consulting