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[Expired] Technical Service Support (Korean Speaking), Computer Hardware & Peripherals

RGF HR Agent Singapore Pte Ltd
Posted On :19 Sep 2013


Job Summary

  • Salary:   Undisclosed
  • Work Type: Permanent / Full Time, Contract
  • Min. Education Level: Diploma
  • Field of Study: Not Applicable
  • Years of Experience: 2
  • Skills: Customer Service

Job Descriptions

Job Title:Technical Service Support (Korean Speaking)
Job Number:JO-1304-36321
Industry:Technology/Online/Computer Hardware & Peripherals
Job Category/Function:Internal IT/IT Support/Helpdesk
Salary:SGD 42000.00 - 48000.00

About Our Client 
Our client is a renowned MNC and a global leader in electronics products. As they are in the midst of rapid growth in Singapore, they are now in a search of talented and motivated individuals who enjoy challenges to join their dynamic team.

Job Description
The Technical Service Support will report under APAC Technical Service Provider Support.
-  Provide front line support via live web-chat support and email for technicians in Asia Pacific region.
-  Own, analyze, research and respond to problem escalations in a timely fashion.
-  Identify potential engineering issues and/or trends in escalations by ongoing analysis and tracking of escalations, and/or analysis of reports.
-  Works cross functionally with other teams to ensure business needs are addressed and customer satisfaction maximized.
-  Provide data to management and internal stakeholders.
-  Meet core team competency requirements such as customer satisfaction goals, team metrics, Engineering outcomes and certification.
-  In depth understanding of organizational goals and active participation in achievement of those goals.
-  Work closely with and support Engineering team.
-  Takes responsibility for tasks and decisions as documented in all processes and procedures.
-  Update processes, training and procedures as required.
-  Other duties as assigned.

The Successful Applicant
The Technical Service Support should meet the following requirements:
-  Possess at least Diploma/ Degree in Computer Studies / Information Technology or an equivalent.
-  Minimum of 2 years experience in a similar technical role.
-  Experience in resolving technical, systems and/or perception issues with customers.
-  Strong customer service focus and enthusiasm for achieving excellence.
-  Technically minded and IT savvy, with the ability to quickly understand, converse with fluency and provide solutions to the intended audience.
-  Exceptional troubleshooting methodology, both procedural and technical.
-  Positive, collaborative and mature work attitude.
-  Demonstrate technical service and support skills in the course of handling queries from the start of issue right through to final resolution.
-  Excellent communication skills, both verbal and written: English and Korean due to role supporting respective countries.
-  Available to start work Immediately or within short notice period.


About This Company

RGF HR Agent Singapore Pte Ltd ( RGF HR Agent is founded by Recruit Inc. – leading recruitment company in Japan and the 4th largest recruiting and information services business with annual revenues of approximately USD 10 billion. We have multinational recruitment consultants operating in 19 offices in Japan, China, Hong Kong and Singapore, enabling us to provide Asia wide recruitment needs for clients.

EA License: 10C2978

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