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[Expired] Telephone Operator

Carlton City Hotel (Singapore) Pte. Ltd.
Posted On :4 Sep 2013


Job Summary

  • Salary:   Undisclosed
  • Work Type: Permanent / Full Time
  • Min. Education Level: 'N' / 'O' Levels
  • Field of Study: Not Applicable
  • Years of Experience: 1
  • Skills: Excellent telephone etiquette and good voice.

Job Descriptions

Carlton City Hotel @ Tanjong Pagar

Located within the Central Business District and positioned as an International Business Hotel. At this time, we are seeking a suitably qualified, experienced and dynamic individual to join our opening team as:


Telephone Operator


The successful candidate will report to the Communications Supervisor, works closely internally as a department and also with all other departments. 


  1. Maintain a complete knowledge of scheduled daily activities, in-house groups, hotel extension numbers, wireless handsets and mobile numbers carried by hotel personnel, all special requests ( DND, screen calls, NRG etc), hours of operation of each outlet, features and services provided by the hotel. 
  2. Report maintenance faults and damage to telephone, fax machines and other areas pertaining to the department.                                                    
  3. Maintain Inventory Record of telephones within the hotel.                                       
  4. Attend promptly to all guest complaints and requests.                                                                      
  5. Ensure that the telephone consoles are never unmanned                                                        
  6. Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation.                              
  7. Follow up within 10 minutes to ensure completion and guest satisfaction.                             



Education & Work Experience


  1. Speaks fluent English.
  2. Experience in Service Industry especially hotels for 1-2 years.
  3. Excellent telephone etiquette and good voice.

Job Benefits

If you have the enthusiasm and dedication to join and assist our pre-opening team in positioning Carlton City as a leading hotel in Singapore’s CBD, kindly email or write to us at the contact details below. Please include the position applied for in the email subject line and include a detailed resume with your current and expected salary.

The Director of Human Resource

Carlton Properties (Singapore) Pte. Ltd.

1 Gopeng Street

Singapore 078862


About This Company

  • Carlton City Hotel (Singapore) Pte. Ltd.
    Hotel / Hospitality / Casino / Travel Services