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[Expired] Temp Customer Care Consultant X 10 (East/Shifts $7-$9/Hour)

GMP International
Posted On :20 Sep 2013

 

Job Summary

  • Salary:   Undisclosed
  • Work Type: Permanent / Full Time, Temporary / Part Time, Contract, Internship
  • Min. Education Level: Diploma
  • Field of Study: Accountancy
  • Years of Experience: 1
  • Skills: Customer service

Job Descriptions

Requirements:

 

  • Diploma, GEO “A” / ”O” level
  • Proficient      in English and one other language
  • Customer-driven      with ability to build rapport with customers and understand their needs.
  • Able to      work in a team within a fast-paced and dynamic environment.
  • Ability      to perform under pressure
  • Strong      interpersonal and communication skills     
  • Strong      in mathematical ability.
  • Able to      work on weekends and public holidays     
  • Able to      work rotating shift
  • Working      location: Tai Seng

Responsibilities:

  • To      ensure that all customers’ interactions are conducted in a professional      and courteous manner.
  • Responsible      for resolution of customers’ billing inquiries and disputes according to      the service level agreements established in the key business process.
  • Responsible      to grant payment extension, payment instalment or waiver of charges within      Finance guidelines and empowerment     
  • To work      with inter-departments to assist customers in resolving bill charges      disputes or payment solution.
  • Channel      all billing feedbacks and complaints for any service enhancement to the      relevant departments timely.
  • To      ensure performance meet stipulated KPIs at all times while delivering a      consistent quality of service
  • To      ensure all service interaction with customers are recorded and updated in      system
  • To      ensure all escalations and cases are follow up within service level      agreements

Others:

  • $7-$9 an hour
  • Shift Allowances $10 - $12
  • East

 

 



About This Company

Founded in 1991, The GMP Group is one of Asia’s leading staffing and human resource consultancies. Since its inception, the group has progressed to become a regional human capital solutions provider across all industries. Today, GMP is headquartered in Singapore with offices in Hong Kong, Malaysia, Shanghai and Thailand. The group’s extensive network and comprehensive services affirm GMP’s role as one of the most dynamic staffing professionals in the region.

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