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[Expired] Transactional Specialist

Arvato Digital Services Pte Ltd
Posted On :3 Sep 2013


Job Summary

  • Salary:   Undisclosed
  • Work Type: Permanent / Full Time, Contract
  • Min. Education Level: Diploma
  • Field of Study: Not Applicable
  • Years of Experience: 1
  • Skills: Any

Job Descriptions


  • Receive, review, validate, process agreements for Microsoft as assigned utilizing Microsoft internal tools
  • Receive, review, validate, process, and manage orders for Microsoft as assigned utilizing SAP and required electronic commerce tool
  • Support month end closing activities and ensure no revenue is left on table
  • Work closely with other Microsoft departments, Subsidiaries and Customers to proactively meet and exceed customer expectations
  • Receive and attend to internal/external customer queries via e-mail, MSE and phone on transactional matters
  • Research, respond and resolve transactional customer issues and queries within  established SLA (Service Level Agreements)
  • Validate and manage return requests from partners based on the terms and conditions of the Channel Partner Guide associated with Agreements and Authorizations
  • Review problems associated with return request outside contractual terms and follow up with Operations, Subsidiaries and Customers to drive immediate resolution
  • Effectively execute for orders, returns in compliance with Sarbanes Oxley, maintain and file documentations for auditing purpose
  • Perform back up functions according to their roles and responsibilities
  • Develop/Identify opportunities to automate, consolidate, and/or eliminate redundant processes and activities; track with metrics and SLAs to measure improvement
  • Coordinate User Acceptance Testing (UAT) and Business Process Verification as necessary
  • Conduct ad-hoc reporting and analysis resulting from executed projects and initiatives


Requirements :

  • A general diploma in any discipline, although a specialization in Business / Logistics / Order Management / Supply Chain Management or equivalent would be preferred
  • At least 1 to 2 years of relevant working experience
  • Experience or working knowledge of Microsoft Volume Licensing Programs and Supply Chain concepts would be advantageous
  • Proficient in SQL knowledge (would be an added advantage)
  • Proficient in business reading / writing in English & Traditional Chinese (as the work involves proof-reading agreements written in Traditional Chinese and communicating with our Chinese counterparts/partners)
  • Ability to work under tight deadlines while maintaining effective working relationships with customers and colleagues
  • Self-motivated, meticulous and detail-oriented
  • Ability to adapt to a fast paced and multi-cultural environment
  • Strong customer service, accurate & logical problem solving, and communication skills
  • Must be willing to work irregular hours and weekends where necessary

Working Location: Alexandra Technopark


Job Benefits


About This Company

arvato is an internationally networked outsourcing providers. More than 68,000 employees design and implement bespoke solutions for all kinds of business processes across integrated service chains, for business customers from around the world. Its portfolio includes all services related to the creation and distribution of printed materials and digital storage media, as well as data management, customer care, CRM services, supply-chain management, digital distribution, financial services, professional and custom IT services, and the direct-to-customer distribution of educational media.

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