Job Summary
- Salary: Undisclosed
- Work Type: Permanent / Full Time, Contract
- Min. Education Level: Diploma
- Field of Study: Not Applicable
- Years of Experience: 1
- Skills: Any
Job Descriptions
Responsibilities:
- Receive, review, validate, process agreements for Microsoft as assigned utilizing Microsoft internal tools
- Receive, review, validate, process, and manage orders for Microsoft as assigned utilizing SAP and required electronic commerce tool
- Support month end closing activities and ensure no revenue is left on table
- Work closely with other Microsoft departments, Subsidiaries and Customers to proactively meet and exceed customer expectations
- Receive and attend to internal/external customer queries via e-mail, MSE and phone on transactional matters
- Research, respond and resolve transactional customer issues and queries within established SLA (Service Level Agreements)
- Validate and manage return requests from partners based on the terms and conditions of the Channel Partner Guide associated with Agreements and Authorizations
- Review problems associated with return request outside contractual terms and follow up with Operations, Subsidiaries and Customers to drive immediate resolution
- Effectively execute for orders, returns in compliance with Sarbanes Oxley, maintain and file documentations for auditing purpose
- Perform back up functions according to their roles and responsibilities
- Develop/Identify opportunities to automate, consolidate, and/or eliminate redundant processes and activities; track with metrics and SLAs to measure improvement
- Coordinate User Acceptance Testing (UAT) and Business Process Verification as necessary
- Conduct ad-hoc reporting and analysis resulting from executed projects and initiatives
Requirements :
- A general diploma in any discipline, although a specialization in Business / Logistics / Order Management / Supply Chain Management or equivalent would be preferred
- At least 1 to 2 years of relevant working experience
- Experience or working knowledge of Microsoft Volume Licensing Programs and Supply Chain concepts would be advantageous
- Proficient in SQL knowledge (would be an added advantage)
- Proficient in business reading / writing in English & Traditional Chinese (as the work involves proof-reading agreementswritten in Traditional Chineseand communicating with our Chinese counterparts/partners)
- Ability to work under tight deadlines while maintaining effective working relationships with customers and colleagues
- Self-motivated, meticulous and detail-oriented
- Ability to adapt to a fast paced and multi-cultural environment
- Strong customer service, accurate & logical problem solving, and communication skills
- Must be willing to work irregular hours and weekends where necessary
Working Location: Alexandra Technopark
Job Benefits