Responsibilities:

• Receive, review, validate, process agreements for Microsoft as assigned utilizing Microsoft internal tools
• Receive, review, validate, process, and manage orders for Microsoft as assigned utilizing SAP and required electronic commerce tool
• Support month end closing activities and ensure no revenue is left on table
• Work closely with other Microsoft departments, Subsidiaries and Customers to proactively meet and exceed customer expectations
• Receive and attend to internal/external customer queries via e-mail, MSE and phone on transactional matters
• Research, respond and resolve transactional customer issues and queries within established SLA (Service Level Agreements)
• Validate and manage return requests from partners based on the terms and conditions of the Channel Partner Guide associated with Agreements and Authorizations
• Review problems associated with return request outside contractual terms and follow up with Operations, Subsidiaries and Customers to drive immediate resolution
• Effectively execute for orders, returns in compliance with Sarbanes Oxley, maintain and file documentations for auditing purpose
• Perform back up functions according to their roles and responsibilities
• Develop/Identify opportunities to automate, consolidate, and/or eliminate redundant processes and activities; track with metrics and SLAs to measure improvement
• Coordinate User Acceptance Testing (UAT) and Business Process Verification as necessary
• Conduct ad-hoc reporting and analysis resulting from executed projects and initiatives

Requirements :

• A general diploma in any discipline, although a specialization in Business / Logistics / Order Management / Supply Chain Management or equivalent would be preferred
• At least 1 to 2 years of relevant working experience
• Experience or working knowledge of Microsoft Volume Licensing Programs and Supply Chain concepts would be advantageous
• Proficient in SQL knowledge (would be an added advantage)
• Proficient in business reading / writing in English & Traditional Chinese (as the work involves proof-reading agreementswritten in Traditional Chineseand communicating with our Chinese counterparts/partners)
• Ability to work under tight deadlines while maintaining effective working relationships with customers and colleagues
• Self-motivated, meticulous and detail-oriented
• Ability to adapt to a fast paced and multi-cultural environment
• Strong customer service, accurate & logical problem solving, and communication skills
• Must be willing to work irregular hours and weekends where necessary

Working Location: Alexandra Technopark