- Salary: Undisclosed
- Location: Singapore - East
- Work Type: Permanent / Full Time
- Min. Education Level: 'N' / 'O' Levels
- Field of Study: Not Applicable
- Years of Experience: 1
- Skills: Customer service, Galileo GDS system
American Express Business Travel Singapore is looking customer care professional to support one of our customers for their Group Air Coordination needs. The position will be placed at our Singapore headquarters at Hyflux.
As a travel consultant in American Express you become part of a family that values performance and recognizes individuals who drive performance. We have several ways to meassure performance and as a consultant in our Blue Box family we provide state of the art technology for front and back office staff.
- Complete accurate records of bookings and offer best alternatives available in terms of pricing/routing for groups of more than 10 people
- Work professionally and independently in providing Business Travel Services i.e. planning of itineraries, making reservations, ticketing for the regional markets
- Maintain accurate and updated Personal Client Profile when required
- Check document validity, provide accurate visa requirements and application details at the time of reservation.
- Maintain very close working relationships and good coordination with regional office to ensure end to end ticket/document delivery.
- Confirm travel itinerary request by email/fax etc within the stipulated SLA.
- To inform customer instantly by the preferred communication channel for any changes of travel schedule
- Remind customers of issuing air tickets and other documents within the stipulated SOW/SLA
- To build and maintain good working regional relationships with customer
- Minimize errors and mistakes by gaining knowledge of procedures, products, rule and regulations
- Solve day to day regional operational problems
- GCE "O" / "A" Levels
- IATA/UFTAA Diploma an advantage
- Minimum 1 year in Ticketing and Fare construction.
- Pleasant and customer oriented; patient and able to work under pressure
- Knowledge of Galileo GDS system an advantage
Apply now and elevate your career to the next level!