International Currency Cards are the issuer of American Express Cards in USD and Euro (Green, Gold, Platinum, Centurion & Small Business Cards) generating significant profits annually. Centurion is the flagship product in the portfolio and plays a significant role in the overall profitability of the business.
With changing consumer needs the CENTURION product needs to expand with a differentiated proposition for the very high spending card members.
To bring this vision to life, we are building a team inclusive of 1 seasoned individual who is able to provide support to the ICC Centurion Personal Managers to enable PRO-ACTIVE, TAILORED and PERSONALISED card servicing to these card members that sets a benchmark in 1:1 servicing.
The ability to support the Personal Managers in building credibility and personal rapport with card members by anticipating their needs through customer profiling is essential to deliver excellent customer service.
Furthermore, this individual will assist the Personal Managers in handling all Lifestyle and Card requests and provide administrative support on all card enquiries, as well as lifestyle fulfillment requests.
With this in place, they will contribute to revenue optimization by identifying opportunities to enhance customer engagement with the product and to the American Express (AMEX) brand.
To deliver on this vision the Subject Matter Expert will:
What you need:
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