- Salary: Undisclosed
- Work Type: Permanent / Full Time
- Min. Education Level: 'A' Levels/IB
- Field of Study: Not Applicable
- Years of Experience: 1
- Skills: customer service, call centre, insurance, bank, financial services, telemarketing
Established and leading financial MNC is seeking for 3 Customer Service Officers to join the organization.
Exciting career progression with attractive remuneration up to $3000 with incentives!
- To monitor campaign performance to ensure that campaigns are fully resource and workstation are occupied
- Delivery of sales targets and campaign KPIs.
- To meet with the required sales targets, service level components and standards.
- To ensure delivery of a consistently result and highly knowledgeable and customer-focused service
- Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call.
- Certified with BCP, PGI & HI
- Minimum 1 year of insurance experience is an advantage
- Experience in customer service or contact hub environment is preferred
- Demonstrate sales ability and knowledge of sales process and techniques
- Strong communication and negotiation skills
- Experience and knowledge in general insurance will be an advantage
- Experience in banking telesales will be an advantage
ALL RESUMES ARE TREATED WITH THE STRICTEST OF CONFIDENCE
Interested candidates may send their resumes in to Alexis at ALEXIS.LOH@BGC-GROUP.COM or click on the APPLY BUTTON below
16 Collyer Quay
EA : 12C5983
Telephone: (65) 6602 9776
Fax: (65) 6671 4858