A successful career is often defined by how effective a negotiator you are. In all aspects of your career you are, in fact, constantly engaged in the process of negotiation.
The job interview — where your career usually begins — essentially involves negotiating with the prospective employer for the job and equitable remuneration. From there, you continue negotiating every day and at every stage of your career with bosses, co-workers, subordinates and customers over a multitude of issues.
Learning to effectively negotiate is thus important for managing and maintaining a successful career. However, many people often negotiate without a good understanding of the process or without the necessary basic skills to carry it out successfully.
Being clear about your goals and preparing well are fundamental to negotiation success and to achieving the outcome you seek. This essentially means gaining a good understanding of the approaches needed for the different types of negotiation scenarios, the phases involved in the process and developing the necessary skills for successful negotiating.
There are basically two major types of negotiation scenarios with each type requiring a different approach.
This type of negotiation involves a problem-solving strategy through sharing of information and giving way on less important issues. In essence, all parties involved are collaborating for mutual gains and emphasising win-win solutions.
Thus, spending time and effort to build trust and cooperation from the outset is fundamental in integrative negotiation. An example of integrative negotiation is in the allocation of duties and responsibilities in team building situations where everyone involved is ultimately working towards a common goal and team effectiveness.
Here, a competitive negotiation strategy is needed with each party striving to get the biggest slice possible from a fixed pie. The approach is thus to build the strongest bargaining position possible by attempting to understand the other party’s strengths and weaknesses without revealing vital information and knowledge.
Examples of distributive negotiation can occur in organisational settings when there is aggressive bargaining for bonuses from a fixed budget or stiff competition for promotion when only limited posts are available.
However, irrespective of the type of negotiation scenario the process itself always involves three phases. Each phase is important if the negotiation is to be concluded successfully:
This is the first phase of any negotiation process and needs to be managed well if subsequent phases are to proceed meaningfully. This phase allows the bargaining positions of the parties involved to be established and, depending on the situation, determines how much and what type of information is gathered and shared.
Good preparation is essential as it is important to enter this stage with a clarity about the goals to be achieved. Identifying the real issues to be negotiated and putting aside all irrelevant matters that could hinder the negotiation process are important aspects of this phase.
The more prepared you are at this stage the greater will be your bargaining position and participation in the process. For example, prior to a job interview you will need to prepare yourself with sufficient knowledge of the job and the organisation as well as have clarity of the strengths you will bring to the job to ensure that you have a good bargaining position.
The second phase of actual negotiating only begins after the bargaining positions are clearly established. It is also essential that all parties remain focused only on the issues and goals that were established in the first phase to allow demands to remain manageable and reasonable and prevent breakdown of the negotiation.
Understanding the way issues are negotiated and developing certain essential skills of effective negotiating are important at this stage.
Effective speaking, active listening, self-confidence, assertiveness and emotional intelligence are among the key skills necessary for successful negotiating.
The final phase is necessary to formalise all that was achieved in the previous phases so that there is no need for further negotiations over the same issues.
It is important at this stage to ensure that all negotiated agreements are clearly understood, finalised and well documented. In addition, the benefits gained by all parties involved should be emphasised.
It is crucial at this stage to ensure that efforts are made to restore any working relationships that may have been negatively affected in the negotiation process.
Article by C. R. Krishnan, a registered counsellor and career coach with 35 years’ working experience as a human resource practitioner. He is actively involved in both workplace and school counselling. For more information, e-mail him at email@example.com