Becoming a supervisor is an exciting promotion, but brings with it a new set of challenges in the workplace. There is a specific skill set for office management that may require a refresher course in communications or new supervisory skills.

This can help you feel more prepared for any situation that may arise when you are on the job. These skills generally fall into the communication camp, because in most cases that is the defining factor of good management. It is also important to be not only someone employees can talk to, but someone who inspires them to do the best job they can.

Unfortunately, not everyone is a model employee. If you encounter certain employees who are not performing their job duties properly, or refuse to attend company meetings, for example, you will need to find a way to gently but firmly motivate them into following their outlined job description.

While it is vital to be understanding and listen to what everyone says, it is also important not to be a pushover. That can be hard at first for personality types that are more passive by nature, but part of the set of new supervisory skills is learning how to be assertive.

Conflict resolution

Conflict resolution is another important skill a new supervisor must acquire. Because supervisors are the liaison between employees and upper management, they may find themselves stuck in the middle of several difficult situations at times.

To contend with this, it is important to make sure you can communicate effectively with personalities that could be stubborn or downright confrontational. It is vital you can make everyone feel their opinion is worthwhile. This is one of the most important skills a new supervisor can learn.

While effective management could boil down to personality at times, and how well the personalities of a team mesh together, part of this is a skill set that can indeed be learnt.

There are a number of online courses that go over all of these aspects of new supervisory skills in depth and can help make sure you are able to come out on top, with higher levels of job satisfaction and a corresponding productivity. These are all part of what it takes to keep climbing the corporate ladder and have a line of successes to show for it.

Article by Daniel Feerst, an industrial social worker with over 25 years in workplace behavioural risk consulting and management development. He publishes the internationally used FrontLine Supervisor Newsletter. Article source: