Commuters travelling on SMRT bus service 190 can look forward to shorter waiting times and less crowded buses.
The transport operator has added six more halfway-trips on Friday nights, which will start from Somerset Station bus stop along Orchard Road, to ensure commuters can board during peak hours.
It is also working with the Land Transport Authority (LTA) to see if it can add more trips on weekday evenings between 9.30pm and 10.30pm.
The measures come shortly after a frustrated commuter uploaded a video online last week, claiming that she could not board bus service 190 after 13 tries on the night of Oct 4.
She told The Straits Times that she had waited for one hour and 40 minutes at the bus stop near Thong Teck building along Scotts Road. Her eight-minute video has since received close to 38,000 views and drawn 240 comments on video-sharing website YouTube.
LTA's investigation of the incident revealed that SMRT had operated only 33 bus trips instead of the 39 scheduled trips from 9pm to midnight due to a bus breakdown and traffic congestion at two stretches.
This in turn led to a longer waiting time of up to 14 minutes and overcrowding that night, it noted. The frequency of bus service 190 after 7pm is typically about five to seven minutes.
"SMRT should have responded better to the delays... and take measures to maintain service levels on service 190," said the LTA in a press statement yesterday.
It has also asked SMRT to deploy more staff to assist commuters at bus stops along Orchard Road.
A new trunk bus service, going from Bukit Panjang to Orchard Road, will be launched next month. This will provide commuters with more travel options and ease crowding on bus 190, said the LTA.
But some commuters like polytechnic student Lee Xue Jun, 19, say it is too early to tell.
"I will take it only if there aren't too many stops along the route," said the Choa Chu Kang resident of six years.