You may be a fast-tracking high-flyer with an impressive resume or a hard-nosed executive known for producing results. But it don't mean a thing, if you ain't got that "swing".

The "swing", in case you haven't quite put your finger on it, refers to the empathy required when you deal with or manage people's expectations and feelings, while striving to manifest your intentions.

More commonly known as emotional quotient (EQ), this trait is crucial for interpreting and negotiating a situation to turn it into a win-win one for all. Used appropriately, it can help to instil a culture of transparency, and promote diversity and multi-directional communication in a "relationship-savvy" organisation. Most importantly, this intangible quality can add value to one's business or greatly amplify one's job performance.

Think you're lacking in that department? The good news is, EQ can be nurtured. If you aspire to expand your horizons and deepen your insight at the workplace, heed these key notes and get into that swing:

Address your feelings

Listen to your body. How do you react when you feel upset or annoyed? Upon identifying those signs of distress, familiarise yourself with them and think through what you can and want to do about them so as to gain full control of your emotions.

Attempt to visualise the outcome of things and make a list of your strengths and weaknesses, so that you understand why you feel that way towards certain issues. The more you open up and get in touch with your inner self, the better you become at managing your emotive responses - and, eventually, those of others. As you become more self-aware, you'll have a clearer idea of what you would do to achieve your end objectives.

Express yourself

When a colleague has done well at a job, extend a genuine compliment and show your appreciation for a task well undertaken. If you have to convey a negative message, put it in writing instead of verbalising your thoughts. The former has a more impartial bearing, while the latter can get out of hand if the wrong tone is used.

Communicate efficiently: unless you're using emotional appeal to motivate others, never inject your emotions into trying to get something done. Don't play the insinuation or blame game, or give unconstructive, critical or cynical comments. Be partial (not fickle), sympathetic (but firm), earnest (not patronising), resolute (not assertive and inflexible), and appreciative (not dismissive) towards co-workers - you'll soon earn their trust and respect.

All this takes time, experience and effort, but the rewards are abundant.

Show that you care

Instead of merely looking at "ends", explore your "means" and sweeten that path to success. Observe how others react, and really listen to them. It is when you understand their needs that you truly can respond in ways that garner positive results.

Put yourself in a co-worker's shoes, think about what you would do if you were caught in a similar situation and try to think of a few different perspectives to address the issue at hand.

If you're unsure about how a colleague is feeling, get clarification. Appropriate and timely use of humour (with a self-deprecating approach often being the safest) can work wonders to smooth out the bumps.