TWO integrated resorts (IRs) will soon make their debut in Singapore, and they are hiring talent and service personnel to helm these new attractions.
There are many opportunities for those who are interested in the gaming arena. In Marina Bay Sands’ recent hiring drive, a large proportion of the 4,500 jobs to be filled were for the positions of pit supervisors and dealers. In a career fair in March, Resorts World at Sentosa needed to fill 800 vacancies, and a substantial number of these were for croupiers.
Those hoping to join the industry as croupiers should take a cue from Mr Angelito Gabon Manayon, a casino trainer and lecturer at the School D’Hospitality (SDH), which offers training programmes to those who want a career in the global hospitality industry.
Mr Manayon, who has worked at many casinos as a dealer, pit manager and specialist trainer, shares these top 10 tips for aspiring croupiers who want career success in the gaming industry.
1. Have a firm grounding in mathematics
As you will be handling chips and making on the spot calculations for payouts, being good with numbers and having the ability to think on your feet and count quickly are essential.
2. Have nimble fingers and boost your hand skills
A croupier constantly shuffles and deals cards and handles chips, so you need deft, quick and light fingers to make your movements smooth and fluid. There is no excuse for fumbling with the cards in front of a full table.
3. Provide excellent customer service
As a frontline service staff member, a large portion of your time includes dealing with customers, some of whom may not be in their best moods. Therefore, you need good customer service skills as you interact with them. A croupier is the “face” of the casino, and has the longest interaction with its customers.
4. Be patient
Many gamers will not know the game as well as you do, and some might even appear rude and uptight. However, you will have to be patient with them and be able to work out disputes calmly.
5. Show determination
With overnight shifts and long working hours on your feet, a good dose of determination and passion is what you need. There will be times where you will not enjoy working or be upset with rude customers — it is your determination to succeed in the gaming industry that will motivate you to carry on.
6. No sweaty palms
This is a big no-no, as sweaty palms will get in the way of dealing cards smoothly.
7. Be vigilant and observant
Problems can occur at the table — as you are the first line of defence in the casino, you have to be quick and alert to spot possible cheating occurrences.
You must be able to obey rules and regulations and follow orders, as every process and procedure in place is there for a reason.
It is important to work well as a team with the other members of the integrated resort to achieve the synergy needed to run the attraction smoothly. Unlike the movies, lone rangers rarely survive in the IR industry.
10. Honesty and integrity
This is by far the most important trait of a croupier because you will be dealing with a lot of money. The casino must be able to trust you with this huge responsibility, and the onus is on you to protect the integrity of the casino.
You can boost your chances of getting a job as a croupier by ensuring you have the adequate skills and training. There is a wide range of training courses available at diploma and degree levels.