SINGAPORE’S BEST EMPLOYERS 2020

Identifying the best employers

PHOTO: GETTY IMAGES
PHOTO: GETTY IMAGES

New survey by ST and Statista looks at what it takes to win the race for talent — and keep employees happy

BY RACHEL TAN

From fair wages, career advancement opportunities, good relationships with colleagues and superiors to aesthetically pleasing workspaces, these are some factors commonly cited in employee satisfaction surveys.

A recent online survey found that while pay and benefits remain key drivers of employee satisfaction, workers these days are placing increasingly more importance on training and upskilling opportunities.

In August and September last year, The Straits Times and global research firm Statista polled over 8,000 employees based in Singapore to evaluate their own employer and other employers they know of. The scores were then used to tabulate a ranking of Singapore’s 150 Best Employers 2020. The companies are from 25 industry sectors.

Over the years, Statista has had a strong track record in the field of measuring employer quality, having conducted similar surveys in countries such as the United States, Germany, France and Switzerland. The Singapore’s Best Employers 2020 survey is the first of its kind in Singapore — and Asia.

Dr Thomas Clark, partner at Statista, stresses the uniquely broad approach of this survey. “Our intention was to conduct a comprehensive study where every company with more than 200 employees based in Singapore is considered,” he says in a phone interview. Mr Niklas Tamm, lead analyst of Statista’s Best Employers survey projects globally, and his team also observe that regardless of industry, individual advancement opportunities in terms of higher wages, self-development and training are valued more by employees compared with five years ago. Teamwork and a flatter hierarchical organisational structure also contribute more to an employee’s happiness than before.

These trends are evident in Singapore, too. Among the companies that have made it to the inaugural 2020 list, IT consulting and services company Optimum Solutions, medicines company Novartis and tech company CrimsonLogic place a strong emphasis on providing training opportunities for their workers.

It is a feat, says Dr Clark, to make it to the top 150 list, bearing in mind that almost 2,000 companies were considered.

“Every company in the ranking is a fantastic employer, regardless of its position,” he explains. “Thanks to the comprehensive approach, these employers can now compare themselves with others in the league of the best. We hope to conduct this survey annually so companies will see if they can progress in terms of their employer quality, or if there will be some fallbacks.”

Indeed, with Covid-19 pandemic disruptions now affecting workplaces the world over, including Singapore, Dr Clark and Mr Tamm hope that the ranking this year would encourage companies that made it to the list to do their utmost to keep their score amid these challenging times.

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ABOUT THE SURVEY

  • Respondents must be working for a company with more than 200 employees in Singapore
  • Respondents rate on a scale of 0 to 10, with 10 being the best, their willingness to recommend their employer to a friend or family member
  • Respondents are also asked to name, if any, other employers in the same industry that they would or would not recommend to their acquaintances
  • A score is generated based on the responses
  • Highly-recommended employers are grouped according to 25 industry sectors

Key findings

Men, on average, are happier with their current job than women; employees in the age group of 40 to 49 are the happiest; and those who have been with the same company for a longer time are generally happier.

Statista shares that these trends are in line with the results observed in the rest of the world, and that these findings could be used to help employers focus on overlooked areas to increase employee satisfaction.

RANK EMPLOYER BRAND SCORE INDUSTRY
1
UNIQLO
9.08
Clothing, Shoes, Sports Equipment
2
Adidas Singapore
8.89
Clothing, Shoes, Sports Equipment
3
Google
8.85
IT, Internet, Software & Services
4
Amazon
8.8
Retail and Wholesale
5
BP
8.47
Oil & Gas Operations, Mining and Chemicals
6
Healthway Medical Group
8.42
Healthcare & Social
7
Singapore American School
8.41
Education
8
AT&T
8.29
Telecommunications Services, Cable Supplier
9
Applied Materials
8.24
Semiconductors, Electronics, Electrical Engineering, Technology Hardware & Equipment
10
Bangkok Bank Singapore
8.22
Banking and Financial Services
11
Chevron
8.18
Oil & Gas Operations, Mining and Chemicals
12
Microsoft
8.17
IT, Internet, Software & Services
13
Citibank
8.13
Banking and Financial Services
14
Apple
8.13
Semiconductors, Electronics, Electrical Engineering, Technology Hardware & Equipment
15
Adeka (Singapore)
8.11
Food, Soft Beverages, Alcohol & Tobacco
16
Merck Sharp & Dohme (MSD)
8.1
Drugs & Biotechnology
17
8.1
IT, Internet, Software & Services
18
Starbucks Coffee Singapore
8.06
Restaurants
19
Marina Bay Sands
8.05
Travel & Leisure
20
ACCOR Hotels
8.03
Travel & Leisure
21
Bank of America Merrill Lynch
8.01
Banking and Financial Services
22
United World College of South East Asia
7.93
Education
23
Kuehne + Nagel
7.92
Transportation and Logistics
24
CapitaLand
7.87
Business Services & Supplies (incl. Real Estate)
25
JP MorganChase
7.86
Banking and Financial Services
26
Cisco
7.85
IT, Internet, Software & Services
27
Automobile Association of Singapore
7.83
Insurance
28
Atos Information Technology
7.83
IT, Internet, Software & Services
29
M1
7.82
Telecommunications Services, Cable Supplier
30
Westpac Singapore
7.75
Banking and Financial Services
31
H&M Hennes & Mauritz
7.73
Clothing, Shoes, Sports Equipment
32
Facebook
7.71
IT, Internet, Software & Services
33
Illumina Singapore
7.7
Health Care Equipment & Services
34
British-American Tobacco
7.7
Food, Soft Beverages, Alcohol & Tobacco
35
ExxonMobil
7.69
Oil & Gas Operations, Mining and Chemicals
36
Hewlett-Packard (HP)
7.68
IT, Internet, Software & Services
37
Sunray Woodcraft Construction
7.67
Construction
38
Boustead Singapore
7.65
Business Services & Supplies (incl. Real Estate)
39
Government of Singapore Investment Corporation (GIC)
7.64
Banking and Financial Services
40
Kingsmen Creatives
7.64
Media & Advertising
41
Federal Express Pacific (FedEx)
7.62
Transportation and Logistics
42
Continental Automotive
7.62
IT, Internet, Software & Services
43
Prosegur Singapore
7.61
Business Services & Supplies (incl. Real Estate)
44
Fish & Co. Restaurants
7.6
Restaurants
45
Procter & Gamble
7.6
Packaged Goods
46
Advanced Micro Devices (AMD)
7.6
Semiconductors, Electronics, Electrical Engineering, Technology Hardware & Equipment
47
CBRE
7.59
Business Services & Supplies (incl. Real Estate)
48
DHL
7.57
Transportation and Logistics
49
Marriott
7.55
Travel & Leisure
50
HSBC
7.53
Banking and Financial Services
51
AXA
7.53
Insurance
52
Monetary Authority of Singapore (MAS)
7.53
Government Services
53
Grab
7.53
Transportation and Logistics
54
Daimler South East Asia
7.53
Automotive (Automotive and Suppliers)
55
Ministry of Finance (MOF)
7.51
Government Services
56
Shiseido Singapore
7.51
Retail and Wholesale
57
BHCC Construction
7.5
Construction
58
TDCX (formerly Teledirect)
7.5
Business Services & Supplies (incl. Real Estate)
59
General Electric
7.49
Engineering, Manufacturing
60
Samsung
7.48
Semiconductors, Electronics, Electrical Engineering, Technology Hardware & Equipment
61
Sabre Asia Pacific
7.48
Semiconductors, Electronics, Electrical Engineering, Technology Hardware & Equipment
62
ISS Group
7.45
Business Services & Supplies (incl. Real Estate)
63
Kentucky Fried Chicken (KFC)
7.44
Restaurants
64
Challenger Technologies
7.43
Retail and Wholesale
65
Foo Kon Tan
7.43
Professional Services
66
Performance Motors
7.42
Automotive (Automotive and Suppliers)
67
AIA Singapore
7.41
Insurance
68
7.41
IT, Internet, Software & Services
69
Ministry of Manpower (MOM)
7.4
Government Services
70
Maxi-Cash Financial Services
7.4
Banking and Financial Services
71
Siemens
7.39
Semiconductors, Electronics, Electrical Engineering, Technology Hardware & Equipment
72
Jardine Engineering
7.39
Business Services & Supplies (incl. Real Estate)
73
Singapore Airlines
7.38
Transportation and Logistics
74
Johnson & Johnson
7.38
Health Care Equipment & Services
75
Singapore Exchange
7.38
Banking and Financial Services
76
Autism Resource Centre Singapore
7.37
Healthcare & Social
77
Singapore Health Services (SingHealth)
7.36
Healthcare & Social
78
Infineon Singapore
7.35
Semiconductors, Electronics, Electrical Engineering, Technology Hardware & Equipment
79
Deloitte
7.35
Professional Services
80
American Express
7.34
Business Services & Supplies (incl. Real Estate)
81
Rolls-Royce
7.33
Automotive (Automotive and Suppliers)
82
DBS Bank
7.33
Banking and Financial Services
83
Bosch Group
7.31
Semiconductors, Electronics, Electrical Engineering, Technology Hardware & Equipment
84
Robinsons
7.29
Retail and Wholesale
85
Advanced Semiconductor Engineering (ASE)
7.29
Semiconductors, Electronics, Electrical Engineering, Technology Hardware & Equipment
86
City Developments
7.28
Business Services & Supplies (incl. Real Estate)
87
DSO National Laboratories
7.27
Marine, Aerospace and Defence
88
Visa
7.27
Banking and Financial Services
89
DXC Technology
7.26
IT, Internet, Software & Services
90
SAP
7.24
IT, Internet, Software & Services
91
ERA Realty (APAC Realty)
7.23
Business Services & Supplies (incl. Real Estate)
92
Dimension Data
7.23
IT, Internet, Software & Services
93
Goldbell Corporation (GBC)
7.2
Transportation and Logistics
94
SATS
7.18
Transportation and Logistics
95
GlaxoSmithKline (GSK)
7.16
Drugs & Biotechnology
96
NEC Asia Pacific
7.16
IT, Internet, Software & Services
97
Amgen
7.12
Health Care Equipment & Services
98
Crystal Jade
7.11
Restaurants
99
Agency for Science, Technology and Research (A*STAR)
7.1
Education
100
Asia Pacific Breweries (Heineken Asia Pacific)
7.1
Food, Soft Beverages, Alcohol & Tobacco
101
Gammon Construction
7.05
Construction
102
McDonald's
7.05
Restaurants
103
Great Eastern
7.04
Insurance
104
Shell
7.04
Oil & Gas Operations, Mining and Chemicals
105
National Healthcare Group
7.04
Healthcare & Social
106
Ministry of Communication and Information (MCI)
7.03
Government Services
107
Shanghai Tunnel Engineering Co (Singapore)
7.03
Construction
108
Agilent Technologies Singapore
7.03
Drugs & Biotechnology
109
Kopitiam
7.02
Food, Soft Beverages, Alcohol & Tobacco
110
MindChamps PreSchool
7.02
Education
111
Lonza
7.01
Drugs & Biotechnology
112
JGC Construction
7.01
Oil & Gas Operations, Mining and Chemicals
113
Far East Organization
6.99
Business Services & Supplies (incl. Real Estate)
114
Sumitomo Mitsui Banking Corporation (SMBC)
6.98
Banking and Financial Services
115
APL (CMA CGM Group)
6.97
Transportation and Logistics
116
National University Health System (NUHS)
6.96
Healthcare & Social
117
UOL Group
6.96
Business Services & Supplies (incl. Real Estate)
118
Mitsui High-tec Singapore
6.94
Engineering, Manufacturing
119
Sea
6.94
IT, Internet, Software & Services
120
RHB Bank
6.94
Banking and Financial Services
121
Sembcorp Industries
6.93
Utilities
122
Dulwich College (Singapore)
6.92
Education
123
GAC
6.92
Transportation and Logistics
124
Nestlé
6.91
Food, Soft Beverages, Alcohol & Tobacco
125
Ang Mo Kio - Thye Hua Kwan Hospital
6.9
Healthcare & Social
126
Jabil Circuit (Singapore)
6.89
Semiconductors, Electronics, Electrical Engineering, Technology Hardware & Equipment
127
Ernst & Young
6.88
Professional Services
128
Ministry of National Development
6.88
Government Services
129
PricewaterhouseCoopers (PwC)
6.88
Professional Services
130
Raffles Medical Group
6.87
Healthcare & Social
131
PropNex
6.87
Business Services & Supplies (incl. Real Estate)
132
Rockwell Automation Southeast Asia
6.86
Semiconductors, Electronics, Electrical Engineering, Technology Hardware & Equipment
133
Takashimaya Singapore
6.85
Retail and Wholesale
134
6.83
Drugs & Biotechnology
135
Dell
6.83
Semiconductors, Electronics, Electrical Engineering, Technology Hardware & Equipment
136
Linde
6.8
Oil & Gas Operations, Mining and Chemicals
137
Nanyang Academy of Fine Arts
6.8
Education
138
Parkway Hospitals Singapore
6.8
Healthcare & Social
139
CIMB Bank
6.8
Banking and Financial Services
140
Changi Airport Group
6.78
Transportation and Logistics
141
Ministry of Trade and Industry
6.78
Government Services
142
Dyson
6.77
Semiconductors, Electronics, Electrical Engineering, Technology Hardware & Equipment
143
Systems on Silicon Manufacturing Company (SSMC)
6.77
Semiconductors, Electronics, Electrical Engineering, Technology Hardware & Equipment
144
Straits Construction Singapore
6.77
Construction
145
Accenture
6.75
Professional Services
146
Venture Corporation
6.74
Semiconductors, Electronics, Electrical Engineering, Technology Hardware & Equipment
147
Mapletree
6.72
Business Services & Supplies (incl. Real Estate)
148
Bank of Singapore
6.72
Banking and Financial Services
149
Standard Chartered Bank (Singapore)
6.71
Banking and Financial Services
150
United Overseas Bank (UOB)
6.68
Banking and Financial Services