Adecco Singapore’s staff at one of the company’s town halls. PHOTO: ADECCO SINGAPORE

Open-door policy

Adecco Singapore shows how people-focused policies can lead to growth

Making sure employees are heard keeps them motivated and happy. This is what Adecco’s Singapore country manager Mark Hall believes in.

At the human resource (HR) provider, opportunities to be heard abound for employees. From monthly company-wide town halls, direct access to senior leadership, one-to-one sessions at the HR department to quarterly and weekly huddles, Adecco believes that having an open-door policy can improve the level of trust among its employees.

“The flexibility the staff has in their careers, the opportunities the company provides to them and getting the staff involved in everything Adecco does add to the unique identity that Adecco is proud of,” says Mr Hall. Certified a Great Place to Work since 2017, Adecco made it to this year’s Singapore Best Medium and Large Workplaces List for the second year running.

Adecco holds regular focus group sessions with staff from different departments to receive feedback and brainstorm ideas on how to improve the workplace.

To show the company’s appreciation for staff, employees’ achievements and testimonials from clients are shared during town halls and broadcast to the whole company via internal communication channels. Every quarter, employees with the most commendations receive a prize.

Adecco also acts on feedback gathered from focus groups: It has introduced more recognition programmes such as incentive trips or overseas travel as a form of reward or motivation, special awards and enhanced flexi benefits.

From 2020, Adecco will also offer flexible work arrangements for its staff. For instance, new mothers and employees with elderly parents or young children can request to work from home or arrange for staggered working hours.

To promote e-learning, the Fortune Global 500-listed company recently launched a virtual reality learning platform where its employees across the world can meet each other in the virtual space to share experiences and ideas. An onboarding app to orientate new hires will also be introduced in 2020.

“We keep employees motivated and support them to achieve what they aim to achieve or progress in their careers,” says Mr Hall.