Full-time Opportunity: Customer Service Executive (Positions: 2)

About The Opportunity

My Client is looking for two (2) full-time Customer Service Executives to help serve their fast-growing community of parents.

If you have strong interpersonal communication skills and are willing to experiment new things - My Client has a place for you!

What You’ll Do

We’re looking for a self-motivated individual who is capable of taking care of our customers’ needs and develop our community into a prosperous one:

1. Deliver an enjoyable and smooth frontdesk experience for our customers
2. Be well-versed with the organisation’s products to provide appropriate recommendations to customers
3. Attend to feedback and enquiries professionally and resolve any issue/complaints that were raised
4. Maintain the organisation’s cashiering system & assist with onboarding new students
5. Organise & collate potential new leads for the digital marketing team
6. Assist the digital marketing team in the smooth execution of customer acquisition campaigns
7. Assist the team in administrative duties when necessary

Requirements

As our Customer Service Executive, you are the mouthpiece of our brand. You’re expected to actively connect with parents within our community & help them with what they need.

Here’s what we envision our ideal Customer Service Executive to possess:

1. A background in Marketing, Communications, Business or Public Relations is preferred.
2. If you’ve prior work experience managing a frontdesk in an education, medical, fitness, retail or hospitality environment, that’s a huge plus.
3. Demonstrate strong communication skills (written & spoken English). If you are bilingual, that is great!
4. You should be someone who is open-minded & willing to experiment new things.
5. You must be committed to mastery and be willing to put in the hard work in the short term to learn as much as possible.
6. You should ideally have an unwavering commitment towards delivering an amazing customer experience.
7. You should demonstrate high integrity, responsibility and possess strong interpersonal skills.
8. You should be focused on results & be patient and understanding with their customers.
9. You should be able to commit to working 4 weekdays and 1 weekend.

Company Benefits

1. 5-day work week, 14 days of annual leave, standard medical/maternity leave (includes CPF)
2. Meals on weekends & school holidays are covered by the company
3. Birthday luncheons at fancy restaurants
4. Performance bonus will be given to exceptional team players (... up to 2 times in a year!)
5. Career advancement opportunities (if you’re looking to lead a team in the near future, this it it!)
6. Free access to the company’s fully-stocked pantry (reads: unlimited coffee, cold drinks, snacks)

R1872184

09C8857

• Min. Education Level : Diploma
• Field of Study : Early Childhood Education
• Year of Exp Required : 1
• Skills : frontdesk in an education, medical, fitness, retail or hospitality environment
• Language : English / Chinese (Mandarin)
• Salary : SGD 2200 - 2500 Per Month