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ADMINISTRATIVE (VISA) CLERK

U.S. Embassy Singapore  

Job Description

This position is the office manager to the consuls and vice consuls in the Consular Section and serves as a visa assistant.

Main Responsibilities:

  • Responsible for assisting with all the administrative requirements of the section. 
  • Responsible for all aspects of nonimmigrant (NIV) visa processing.  Duties include screening incoming documentation and information from a variety of sources; organizing and tracking visa requests according to a relatively complicated set of laws and procedures; assisting the Consular Officers in ensuring that all legal requirements for visas have been met; and serving as a language interpreter. 
  • This position has the responsibility to handle cases with increasing complexity and problem-solve with a degree of independence once at full performance level.

Job Requirements

All applicants must address each selection criterion detailed below with specific and comprehensive information supporting each item in their application.  Failure to do so may result in a determination that the applicant is not qualified.

  • Successful completion of secondary school or graduating high school education is required.
  • At least three (3) years of progressively responsible experience involving the application of complex regulatory or legal material in an administrative, government, or para-professional setting required.
  • Must have good working knowledge of oral and written English language skills. 
  • Must have good working knowledge of oral and written in at least one designated language (Mandarin, Malay, Tamil, Burmese, or Hindi).
  • Ability to work quickly with minimum supervision.
  • Must have strong oral communication skills in the areas of routine transmission of information and possess good writing skills.
  • Must have the skills to handle and respond to sensitive and complex situations with diplomacy and tact, care and compassion.
  • Must be able to provide high standard of customer service.
  • Competence in Microsoft Office programs (Outlook, Excel, Word, Teams) and possess good keyboard skills that include both speed and accuracy.

Additional job details can be requested by emailing USEmbSingaporeHR@state.gov

Please note: 

  • Emailed applications and resumes are no longer accepted. 
  • To maintain an open and fair recruitment process, the U.S. Embassy only accepts applications that are completed in full and submitted via the Electronic Recruitment Application (ERA) website: https://erajobs.state.gov/dos-era/sgp/vacancysearch/searchVacancies.hms
  • To apply for the above position:  Please complete the on-line ERA form and upload any supporting documents (including educational certificates and/or transcripts related to the position requirements state above) using this site https://erajobs.state.gov/dos-era/sgp/vacancysearch/searchVacancies.hms by February 13, 2024.
  • Only shortlisted candidates will be notified.  Thank you for your interest in U.S. Embassy Singapore.
  • Permanent / Full Time
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