AI Chatbot Operations and Delivery Manager

Singapore Press Holdings Limited  

Job Description

We are looking for an AI Chatbot Operations and Delivery Manager to carry out production support for existing Chatbot implementations in SPH as well as to spearhead delivery of new Chatbot implementations across SPH business.

The Job:

  • Provide 24hrs by 7days production support for existing Chatbot implementations in SPH. This may require night shift support timings depending on business requirements.
  • Identify opportunities internally on possible Chatbot implementations across SPH business.
  • To facilitate discussions on Chatbot workflows and documenting them for implementation.
  • To regularly review existing Chatbot implementations for performance enhancements as well as providing the operational metrics of these implementations back to Business stakeholders.
  • To keep up-to-date with AI Chatbot research areas and current trends.


 


Job Requirements

Requirements:

  • Experience: 10 to 15 years of IT and business/
  • Education: Bachelor’s or Master’s Degree in Computer Science, Business Administration, or other related field. Project Management certification is required.
  • industry work experience with at least 5 years in managing projects and at least 3 years hands-on experience in AI Chatbot platforms.
  • Possess extensive knowledge and expertise in the use of Project Management methodologies and tools (both Agile, Waterfall or hybrid methodologies).
  • Excellent presentation, communication, and interpersonal skills are required.
  • Preferred experience working as a startup entrepreneur as well as in a large organization.

 

  • Permanent / Full Time
Singapore Press Holdings Limited  
Work Location
  • 1000 Toa Payoh North, News Center, Singapore 318994
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