American Citizen Services (ACS) Assistant

U.S. Embassy Singapore  

Job Description

This position is one of four full-time locally employed staff in the American Citizens Services (ACS) unit. 

Main Responsibilities:

  • Responsible for the whole range of passport and citizenship services, including collection, oversight and return of accountable items to Consular Officer.
  • Process a variety of American Citizens Services (ACS) cases, data entry, provides assistance and information requested by the U.S. citizens. 
  • Assist with special consular and emergency services such as deaths, arrests, destitution, repatriation, medical evacuation, welfare and whereabouts, etc. 
  • Serve as one of the unit's several language interpreters and performs other duties as required.    

Job Requirements

All applicants must address each selection criterion detailed below with specific and comprehensive information supporting each item in their resume.  Failure to do so may result in a determination that the applicant is not qualified.

  • Successful completion of secondary school or high school education is required.
  • At least three (3) years of progressively more responsible experience involving the interpretation of complex regulatory material and extensive public contact is required.
  • Must have fluent, strong English written and oral communication skills in the areas of routine transmission of information, tact and diplomacy and complex explanations, and competent skills in situations requiring care and compassion.
  • Must have good oral communication skills in one other designated language (Mandarin, Malay, Tamil or Burmese).
  • Must be able to work quickly with minimum supervision and to guide others. 
  • Must be proficient in Microsoft Office software programs (Outlook, Word, Excel), and the ability to use and understand various software applications and systems used in Consular and ACS sections.  

Additional job details can be requested by emailing

Please note: 

  • Emailed applications and resumes are no longer accepted. 
  • To maintain an open and fair recruitment process, the U.S. Embassy only accepts applications that are completed in full and submitted via the Electronic Recruitment Application (ERA) website:
  • To apply for the above position:  Please complete the on-line ERA form and upload any supporting documents (including educational certificates and/or transcripts related to the position requirements state above) using this site by August 11, 2022.
  • Only shortlisted candidates will be notified.  Thank you for your interest in U.S. Embassy Singapore.
  • Permanent / Full Time
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