Assistant Manager/Manager, System Support

Singapore Press Holdings Limited  

Job Description

This position sits with the end user department responsible for the newspaper distribution and online subscriptions.

The Job

  •  Manage the CRM and administrate the Distribution Management system

  • Lead and manage the team to ensure that the applications meet business requirements and quality standards in order for the business operations to run smoothly and effectively

  • Review and analyze existing applications’ effectiveness and efficiency and develop strategies to continuously improve these systems and business processes

  • Project manage and lead discussions between the system users and technical team to improve and upgrade the system, where necessary

  • Ensure that reported issues are managed, prioritised and resolved efficiently

  • Provide timely reporting to management on status of reported issues and enhancements

Job Requirements

  • Prior experience working on CRM

  • Degree in Computer Science, Information Technology or related discipline

  • Minimum 5 years of Application Support experience

  • Project management experience

  • Good knowledge of computer systems, mobile devices and other tech products

  • Good people management skills and able to work with people across all levels

  • Analytical and strong problem solver who takes a pro-active approach in finding effective solutions

  • Effective communication skills

  • Able to work in a fast paced environment and multi-task  
  • Permanent / Full Time
Singapore Press Holdings Limited  
Work Location
  • Singapore Press Holdings, 1000 Toa Payoh North
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