Job Summary:

Plays a versatile role in daily shop operations to create a fun and exciting experience for our Guests and Team Members, while maintaining a clean and efficient atmosphere.

Duties and Responsibilities:

• Assists in the management of staff of approximately 5 to 30 team members.
• Assigns, oversees and evaluates work when shop managers are not present
• Poise to handle high stress and high volume operation
• Self-starting with initiative and drive to accomplish tasks on a daily basis
• Creating a fun and welcoming experience for all Guests and Team Members
• Ensuring that every Guest leaves happy
• Holds Team Members accountable for conducting themselves in accordance with Garrett standards at all times
• Reporting all Shop performance metrics in accordance with Garrett procedures
• All aspects of cash management including depositing cash, management of cashiers, and cash registers
• Provides initial and ongoing training in accordance with Garrett training procedures
• Assisting and supervising kitchen preparation, production, and waste of our famous Garrett Popcorn while strictly following all production procedures and recipes
• Ability to discern between good Garrett Popcorn and great Garrett Popcorn and ensuring only great Garrett is served to our Guests
• Assisting and supervising all FOH procedures such as greeting, taking orders, production and packaging of orders, and farewells
• Conducting Pre-shift meetings and Shop meetings on consistent basis
• Communication to management of maintenance for shop equipment
• Open and appropriate communication with all levels of Shop and Corporate Team Members
• Able to lift 50+ lbs. and stand on his/her feet for up to 8 hours

Education

• ITE or equivalent
• Must be able to communicate and understand the primary language(s) used by the employees, customers, and suppliers.
• Must have (or acquire) current Food Handler and Sanitation license(s)

Experience

• A minimum of one year in a food & beverage management position is required
• Must be proficient in use of POS and Microsoft Office.
• Attention to detail, critical thinking, ability to multi-task, and a dynamic personality is a must