Client Solutions Manager

Singapore Press Holdings Limited  

Job Description

Singapore Press Holding is hiring an experienced Client Solutions Manager. The Content Solutions Manager is a strategic and enthusiastic solution-driver who puts our customers at the core of everything we do. With proven understanding of both online and offline media, this role is responsible for partnering with the sales team to develop industry-specific relationships, drive revenue by negotiating and optimizing media solutions opportunities, and to build a consultative solution for advertisers of assigned sectors. 

 

The Client Solutions Manager will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires strong consultative sales, analytical skills, a focus on client service, and the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines. The Client Solutions Manager manages the process from securing and receiving a brief and/or account tender through to proposal development / pitching / closing/ project management / reporting.  The candidate should have broad understanding of all SPH Content Shop Owners (SWEET, Newsroom, Magazines, Subsidiaries & Partners) and SPH’s audiences, offerings and capabilities

 

Key Responsibilities

  • Manages and consults on branded content solutions via various Content Shops (SWEET, Newsroom, Magazines, Subsidiaries & Partners) tapping into shared services (studios, editors, videographers, talent pool)
  • Identify up-sell opportunities across your accounts / sectors and partner with the SPH Media Solutions team to drive incremental revenue
  • Oversee delivery and revenue recognition for the accounts/sectors you are assigned 
  • Build and manage relationships with key advertisers and agency partners (Media, Digital and Creative)
  • Drives branded content partnership based upon advertiser needs and objectives
  • Worked directly with brands and agencies to deliver bespoke content solutions across Genres, Platforms, Titles & Content Shops
  • Work closely with Content Strategist and Sales Planning team to prepare bespoke / custom content proposals that are accurate, strategic, creative objectives and submitted on time to best deliver the client expectations (KPIs) while maintain SPH Content Solutions pricing integrity
  • Serve as primarily liaison between client and Ad Ops during initial sale for inventory verification and availability. Ensure timely campaign launches
  • Manage internal work streams to optimize marketing objectives for advertisers
  • Initiate client meetings to report and discuss campaign performance as required
  • Outlines measurement solutions and appropriate campaign structures based upon key KPI’s
  • Manage client / campaign reporting and performance management process

Job Requirements

This ideal candidate will be 

  • Somebody who possesses 4 to 6 years of experience in the advertising industry, with experience across a variety of offline and online media platforms such as print, magazine, radio, linear & streaming television, digital content, branded content sales, websites & social media platform 
  • Ability to manage multiple projects while maintaining strict attention to details 
  • Ability to confidently present to build ongoing relationships with external advertisers 
  • Ability to communicate, collaborate and work cross-functionally with Content Strategist, Content Solutions Planning and Media Solutions team, all internal stakeholders and having a collaborative mindset across all campaigns 
  • Ability to dive deep on unstructured opportunities 
  • Understanding of major advertising success metrics 
  • Possess strong project / campaign management and client relationship skills
  • Permanent / Full Time
Singapore Press Holdings Limited  
Work Location
  • Singapore Press Holdings, 1000 Toa Payoh North
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