Cloud/Hybrid System Engineer

In this role, you will be reporting to the Cloud Computing Systems team. Your primary role is to assist customers in performing system implementation and migration to their cloud system. This include Emails, Sharepoint, One Drive, Teams, Enterprise voice with PSTN Calling. You are also requires to provide post implementation training and support to the customer.

Responsibilities:

• Setup and configure backend cloud infrastructure.
• Migration of customers existing services to the cloud platform.
• Setup of servers, storage and backup for customers as a hybrid system.
• Setup configurations for customer on their computing devices, including PC, Notebook and mobile devices.
• Setup of IP phones, Conferencing units, Room System, Microsoft Surface Hub 2 and other end users devices. 
• Troubleshoot hardware and software issues.
• Perform testing and commissioning works.
• Provide technical support to customers.
• Liaise with solution experts on faults escalation.
• Provide basic user training to customers for standard operations.
• Prepare relevant documentations for customers. 

Pre-requisite :

• Minimum 2 years of working experince in a SI environment.
• Strong knowledge of systems, network and IP Telephony is a must.
• Experience in Microsoft Office 365 and Microsoft Azure.