The Help Desk Administrator is responsible for providing technical support to the Embassy staff on the use of computer systems resources. The incumbent is responsible for the administration of trouble tickets generated for IT support, managing all information technology (IT) helpdesk related calls and providing user support and PC troubleshooting and, when necessary, will provider user training. 
 
Requirements:

• Successful completion of local secondary school or graduating high school education is required.  Attainment of CompTIA, Microsoft, or IT industry accepted certification within the preceding three years is required.
• Minimum three (3) years of experience in complex PC, Local Area Network (LAN) or Wide Area Network (WAN) environment with minimum one year of customer service experience in a service-oriented organization is required.
• Must have good working knowledge in oral and written English communication.
• Must be familiar with systems analysis, basics of Local Area Network/Wide Area Network (LAN/WAN) and office telephone systems.
• Proficient in MS Office software programs.
• Must be able to lift 50 pounds, with or without, a non-motorized lifting device.

Additional job details can be requested by emailing USEmbSingaporeHR@state.gov .
 

Emailed applications cannot be accepted. All supporting documents including educational certificates, transcripts and a resumé that validates the above stated requirements must be uploaded with your application via https://erajobs.state.gov/dos-era/sgp/vacancysearch/searchVacancies.hms by 27 July, 2020.

Only shortlisted candidates will be notified.  Thank you for your interest in U.S. Embassy Singapore.