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Customer Engagement Manager, Subscriber Experience

SPH Media Trust  

Job Description

  • Identifying customers’ needs and recommending new products that will be of interest to them to increase engagement
  • Manage the onboarding journey of customers across all products
  • Use analytics and data to provide in-depth and insightful reports to communicate key metrics and findings
  • Interact with the customers regularly to collect reviews and conduct feedback to know more how and why they use the products
  • Work closely with other division’s stakeholders to develop engagement strategies
  • Conceptualise and create marketing plans to introduce new products’ features
  • Establish best practices and provide advice on how to improve customer engagement and identify areas of improvement
  • Analyse which platforms would be best for engaging and retaining customers

Job Requirements

  • Bachelor’s Degree
  • At least 5 years of related experience
  • Strong writing and editing skills with keen attention to detail
  • Knowledge of CRM systems (Salesforce / Servicenow), Google Analytics, Tableau and Email marketing systems
  • Experience in extrapolating data and translating them to findings and insights
  • Excellent stakeholders and project management skills
  • Strong strategic thinker, results oriented and great team player

Please send applicants and referrals to gilberts@sph.com.sg

 

#LI-GS1

  • Permanent / Full Time
SPH Media Trust  
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