The job is no longer available.
However you will still be able to view the job description.

Customer Engagement Manager, Subscriber Experience

SPH Media Trust  

Job Description

  • Identifying customers’ needs and recommending new products that will be of interest to them to increase engagement
  • Manage the onboarding journey of customers across all products
  • Use analytics and data to provide in-depth and insightful reports to communicate key metrics and findings
  • Interact with the customers regularly to collect reviews and conduct feedback to know more how and why they use the products
  • Work closely with other division’s stakeholders to develop engagement strategies
  • Conceptualise and create marketing plans to introduce new products’ features
  • Establish best practices and provide advice on how to improve customer engagement and identify areas of improvement
  • Analyse which platforms would be best for engaging and retaining customers

Job Requirements

  • Bachelor’s Degree
  • At least 5 years of related experience
  • Strong writing and editing skills with keen attention to detail
  • Knowledge of CRM systems (Salesforce / Servicenow), Google Analytics, Tableau and Email marketing systems
  • Experience in extrapolating data and translating them to findings and insights
  • Excellent stakeholders and project management skills
  • Strong strategic thinker, results oriented and great team player

Please send applicants and referrals to



  • Permanent / Full Time
SPH Media Trust  
More from this company
Customer Experience Officers (Contact Centre)

SPH Media Trust

We seek highly motivated individualswho are keen to pursue a career in contact centre customer service to join our Customer...

More Info
Technician/Senior Technician (Times Properties)

SPH Media Trust

Check and fix mechanical and electrical installations in large office buildings Carry out routine and preventive mechanical and electrical maintenance...

More Info
Software Engineer (Analytics)

SPH Media Trust

To support the fast-growing data analytics function, we are looking for a bright and competent software engineer. We are constantly...

More Info
Strategic Planning, Transformation Office

SPH Media Trust

The Strategic Planning function supports the Chairman and CEO to develop and implement the companys business strategies so that business...

More Info
Material Logistics / Forklift Assistant

SPH Media Trust

SPH Print Centre is a state-of-the-art air conditioned newspaper printing plant located at Jurong Port Road. Assist in all aspects...

More Info