Customer Service Executive

Sembwaste Pte. Ltd.  

Job Description

  • Answering of incoming calls and respond to emails
  • Handling of customer enquiries through both telephone and email
  • Handling and responding to emails sent by the authority
  • Managing and resolving customer complaints to achieve customer satisfaction
  • Provide customers with product and service information
  • Keying of new customer information into CRM system/ Updating of existing customers’ information
  • Identify and escalate urgent complaints
  • Liaise with the operation department to attend to customers’ complains
  • Follow up with customer calls where necessary
  • Keying in all call information into the CRM system in accordance to standard operating procedures
  • Fulfill other duties as and when assigned by the management

Job Requirements

  • Possess a Diploma in any discipline or equivalent qualifications
  • 2 years of working experiences preferably in a call centre or customer service role
  • Able to withstand work pressure and customers’ demands
  • Customer orientated
  • Able to work in a team
  • Able to work in a fast paced environment
  • Good listening skills
  • Patience when handling customers
  • Permanent / Full Time
  • $2500 - $3000
Sembwaste Pte. Ltd.  
  • Sewerage / Waste Management
Work Location
  • 30 hill street, 179360
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