Customer Service Officer

Wandr Pte Ltd  

Job Description

Responsibilities

- Demonstrate how customers can send money using our services or assist customers requiring help

- Provide complete information about our products and services

- Generate customer interest in our products and services

- Manage of all aspects of customer enrolment process

- Be part of the marketing team to achieve the conversion and transaction targets

- Collect feedback from customers on our products and escalate them as soon as information is acquired

- Follow up on enquiries and sales opportunities

- Provide the first point of contact for customers

- Monitor competitor's activities and evaluate marketing events

- Carry out customer surveys to understand demand and manage brand positioning

- Manage & maintain the retail service standards


Job Requirements

Requirements

- Able to work independently

- Initiative

- Highly motivated

- Excellent communication skills

-Committed and be knowledgeable in our range of products and services

  • Permanent / Full Time
  • $1600 - $1800
Wandr Pte Ltd  
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