We are a telecommunication service provider in Singapore. We would like to invite suitable candidates to apply for the following position.

Customer Support Executive

Key Responsibilities:

• Respond to requests for technical assistance via phone and email.
• Advise customers on appropriate course of actions.
• Log all helpdesk interactions.
• Redirect problems to appropriate resources and escalate situations if required.
• Ensure proper closure for each request.
• Prepare activity reports.

Minimum Requirements:

• Good analytical and communications skills.
• Able to work shifts and during weekends/ public holidays.
• Only Singaporeans need to apply.

Education:

• GCE 'O' Level/ ITE/ NiTEC

Experience:

• NIL