E-Commerce / CRM Agile Project Manager

SPH Media Trust  

Job Description

We are looking for a motivated individual with a passion for the media industry to spearhead the agile transformation efforts of the Consumer Division of SPH Media.

As part of the Consumer Division Projects & Systems team, you will be driving the product development of our Eshop Commerce Admin and CRM platforms that will transform our business and bring customer experience to greater heights.You will own the product strategy for these platforms. Based on inputs from business stakeholders, users feedback and market research of industry best practices, you will be charting and prioritising the product roadmap.

  • Assist the business teams to chart out a product roadmap for:
    • Eshop Commerce Admin / CMS systems that handle the product / promotions / content setup;
    • CRM system that handles the management of customer accounts, orders, subscriptions and case management.
  • Work with internal stakeholders to understand the business use cases and challenges, and from there, ideate, develop, launch and iterate product features.
  • Frame and prioritise problem statements to maximise value delivery.
  • Formulate high-level solutioning with the UI/UX designers and tech developers for stakeholder buy-in.
  • Be part of the scrum team, breaking down the product roadmap items into executable stories and requirements for each fortnightly sprint.
  • Develop key metrics to measure the success of the products and prioritise next steps, and work with the delivery team to ensure the necessary capabilities are implemented.
  • Steward agile development processes and communicate product releases to stakeholders in a timely manner.

Job Requirements

  • At least 3 years of experience in product management / agile project management, preferably in CRM / E-Commerce space or a subscription business
  • Strong organisational and stakeholder management skills
  • A good team player that is resourceful and able to work independently
  • Ability to thrive in a dynamic and fast paced environment
  • Motivated and driven, with a curiosity and openness to constantly look for new solutions and ways of working to tackle new challenges
  • Excellent written and verbal communication skills.
  • Knowledge of agile product management and scrum methodologies
  • Experience with the use of JIRA / Confluence for management of product backlog and feature delivery is a plus

Please send applications and referrals to gilberts@sph.com.sg


  • Permanent / Full Time
SPH Media Trust  
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