In-store System Integration Specialist

What You Have to Be
It all starts with the being. Our management style and working culture is an open one. We are welcome people with positive mindsets that can be:

• Responsive and Responsible. You will be dealing with operational roles that require your presence on site (*our clients are in the retail and F&B line so generally you will be going to shopping…malls). When there are technical requirement to be resolved, you are our first line of “defence”! Don’t worry, we got you covered in our SOP (Standard Operating Procedure), so all you got to do is follow instructions.
• Meticulous down to the finite details through internal CMS system and intranet (*we have professional Ops department to assist as long as you...participate actively!) - you are working directly with the Chief of Ops, please make sure you record all ops matters clearly... it is simple, or is it?
• Proactive and good energy vibes when it comes to interacting with fellow retail aunties and uncles (*you will be meeting lots of people as long as you are...open!) - part of your career scope is seeking giving customer satisfaction through ensure our technical operating systems from music speaker to digital signage are working smoothly.

How You Can Achieve

1. Servicing – we have a robust system to keep track of the assistance and support work we render technically and operationally on sites. As much as we value productivity over sheer hard work, we find efficiency by handling phone calls and emails for troubleshooting cases. No music? No scent fragrance? No visuals on digital signage? We can troubleshoot online and seek to resolve basic audio systems and IT technical issues over the phone whenever possible. Otherwise, be on site, have a coffee at the mall after you check the electrical wirings (*sometimes it can just be loose, you know).
2. Regional IT Operational Support - we are the biggest in-store experience solutions company in the world, leading in background music for retailers and F&B and hotels. Your career progression can be tapped upon for Thailand, Hong Kong, Taiwan, Indonesia, etc. Asia Pacific ops development by setting up teams and tracking their progress on software and hardware matters. (#besides tracking, you have to hussle too! their KPI, is your KPI)

Why Is It You Do What You Do
We have a belief that in everything we do, there must be a core purpose. You may have an indirect role when it comes to Customer Satisfaction development...but the Operations Strategy (^you will work very closely with the Management and Ops/IT/Tech directors) you shall be making your rounds and implementing is vital to our organisation's success for ensuring minimal downtime for instore applications in a retail setting of our clients. You need to have the positive energy and can-do spirit for execution. The ability to deliver results. We (^including our CEO, directors) are not the typical 'management or boss from hell', this is a team effort and we are in this together.

So if you are a DOER, join us!

We have been a leader for a decade in music branding to multiple F&B chains, Retail groups and Hotels. USEA is backed by USEN-Next Holdings, a US$450m market cap listed Japanese company in the Tokyo Stock Exchange. It is one of the biggest B2B in-store music, media and service provider in the world.
 
The company's Southeast Asia HQ is located in Singapore. We are a one-stop solution for local and regional clients in Asia Pacific (ex-Japan) offering reliable all-rounder 24/7 tech support and consumer behavioural insights.
 
At USEA, we offer more than just background music, scent fragrance, smart digital signage, in-store radio advertising and HR solutions. Specializing in Asian consumer psychology and in-store operations dynamics, the group currently provides service to more than 750,000 outlets. A convenient solution provider to clients in on-site installation of sound speakers and cabling services are part of the all-rounder approach to allow our clients to leverage on our large USEA network focused in Southeast Asia
 
This role requires you to work closely with our Management team and Head of Tech Ops. There will only be ONE final candidate.
 
If you think you have what it takes or would love to join our young, dynamic and fun team, please send your resume for interview consideration. Please indicate the position you are keen to apply.
 
We regret only shortlisted Singaporean candidates will be notified.