Front Office Service Executive

RC Hotels (Pte.) Ltd.  

Job Description


Ranked 7th in Top 10 most attractive employers in Singapore – Randstad Employer Brand Research 2018

Come and join our team at RC Hotels! An exciting and fulfilling career awaits!

We are searching for a diverse group of passionate individuals to work in our two NEWLY REFURBISHED hotels. Seated conveniently right above City Hall MRT station, we are located within Raffles City Shopping Centre. It is never a dull day within the hotel complex which consists of 13 Food and Beverage establishments, one of Asia’s largest and award-winning Willow Stream Spa and the cutting edge event and function space, Raffles City Convention Centre.

We believe the finest hospitality experience begins with our colleagues. It is our mission to provide everyone with equal opportunities for growth and success.

Hand in hand with our global team, we strive to provide a safe and dynamic working environment for all.

Be a part of something big, we will love to hear from you!

Front Office Service Executive

The Front Office Service Executive is responsible for managing the guests’ arrival and departure experience through leadership of reception, and maintaining close working relationships with housekeeping and other operational departments.  

Summary of Responsibilities:

  • Efficient and friendly arrivals/departures of guests
  • Full utilization of PMS to embrace guest experience
  • Liaison between Front Office departments with other departments to ensure guest has a seamless stay experience.
  • Monitor hotel occupancy and work closely with Reservation team
  • Monitor out of service room and work closely with Engineering and Housekeeping team to return out of service room
  • Personalization welcoming and rooming for VIP, Le Club AccorHotels member and guests arriving/departing with hotel’s limousine.
  • Butler service in L65, including serving during breakfast and evening cocktail hours.
  • Coaching new team member who comes on board by providing On-Job-Training.
  • Monitoring forecast occupancy to ensure adequate manpower planning
  • Managing inventory for amenities, stationery etc.
  • Conduct VIP room inspection to ensure that amenity is arranged and room is ready prior to arrival.
  • Assist to handle feedback by guests through emails, TrustYou etc

Job Requirements

  • Minimum GCE 'O' Levels or Diploma in Hospitality or related field, preferably a recognized University degree
  • Sound Computer Knowledge, i.e. well versed with windows, internet explorer and word, either POS or PMS system
  • Knowledge of Opera would be of advantage    
  • Read, write and speak English fluently
  • Sound decision making
  • Well-groomed, good interpersonal and communication skills
  • Leadership/People management skills
  • Detail-oriented, organized and very flexible with working extended hours
  • Energetic with positive attitude
  • Able to work under pressure and independently  

APPLY TODAY: If you feel you are ready for your next professional challenge, apply on:

Swissôtel is an Equal Opportunity Employer.

We regret to inform that only shortlisted candidates will be notified.

  • Permanent / Full Time
RC Hotels (Pte.) Ltd.  
  • Hotel / Hospitality / Casino / Travel Services
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