G-Suite Manager

Singapore Press Holdings Limited  

Job Description

In this role, you will partner with business users and other IT teams to implement, train, support, grow and mature the use of Google Collaboration Suite (Gmail, Calendar, Drive, Hangouts, Currents etc.)  capabilities within the enterprise. You will lead a vendor team of Google Suite Tier 1 & 2 support for the operational effectiveness of Google Suite and adjoining technologies in the collaboration ecosystem.  You will also lead the G Suite governance and policy efforts with IT leaders.

Excellent problem solving and analytical skills are required to isolate problems, recommend solutions and implement solutions. The ideal candidate should be a self-starter with the ability to work both independently and in a collaborative team environment.


  • Responsible for project implementation and support of all G-Suite related technologies

  • Engineer, test, install solutions to problems and defines areas for improvement as needed

  • Coordination of changes in conjunction with established change management policies

  • Monitoring systems alerts, performance and utilization reporting

  • Quickly responds to incidents and requests within a ticketing system, providing resolution within a complex, fast-paced business environment

  • Be a technical point of contact when it comes to testing, planning and rolling out new features and updates

  • Review current infrastructure and make recommendations for optimization

  • Provide documentation and knowledge transfer to other teams and team members

  • Perform other job-related duties as assigned 

Job Requirements

  • Minimum 3 years of experience in an information technology technical support role

  • Strong presentation and communications skills, and possess the ability to interface with end users effectively

  • Lead and facilitate enterprise rollout of custom solutions that integrate G-Suite functionality and work productivity/collaboration

  • Partner with other IT functions to evaluate, prioritize and resolve new issues & problem scenarios

  • Manage and administer Google EMM environment, enterprise Mobile App Store, device enrollments and resolve complex mobile OS specific issues

  • Take ownership of the overall G-Suite account management process integrated with enterprise IAM. Develop new system processes and improve existing ones for efficient G-Suite account lifecycle management

  • Partner with IT Security & Audit to enforce strict cross platform security and audit controls

  • Experience with end user support using a wide range of technology

  • Experienced system administrator

  • Expertise in administration and configuration of enterprise mobility management

  • G-Suite Certified (preferred)

  • Google Apps Certified Administrator (preferred)

  • Experience with Google Forms, Sites, Data Studio and Classroom (preferred) 

  • Permanent / Full Time
Singapore Press Holdings Limited  
Work Location
  • 318994
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