IT Support Specialist

Singapore Press Holdings Limited  

Job Description

The Job:

The IT Support Specialist - Mac role is primarily responsible for providing Mac support services to end-users. The candidate role is to ensure proper end-user computer operations to maintain consistent service for internal customers to accomplish business tasks. The person’s responsibilities include:

  • Provide Help Desk level-1 and level-2 support for Mac workstation, laptops, notebooks, peripherals and other computer-related devices.

  • Create and manage user setup and Mac updates

  • Participate in managing support via phone and e-mail ensuring courteous, timely and effective resolution of end-user issues.

  • Follow established policies, procedures, and technology standards to ensure system availability and security.

  • Image and deploy standard computers; installs, configures and maintains personal computer system and application software

  • Works with help desk ticketing system to open, update and close tickets in a timely and complete manner


Job Requirements

Requirements

  • Bachelor's degree in computer science field preferred

  • Minimum of 2+ years of technical experience performing Mac support.

  • Proficient in Bigfix/SCCM and have a working knowledge of Active Directory

  • Displays expert knowledge of the following, but not limited to Windows/MAC Operating Systems, Active Directory, MDM solution and applications for day to day support of business operations.

  • Permanent / Full Time
Singapore Press Holdings Limited  
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