IT Systems Support Manager (Circulation Division)

Singapore Press Holdings Limited  

Job Description

Circulation is the consumer-facing front of SPH. We provide consumers with access to our paid content via different platforms including print and digital as well as manage the customer experience through our Contact Centre and SPH rewards programme. We strive to expand our scope of offerings to our consumers which includes direct commerce, affiliate partnerships and other value-added services. We also tap on our expertise in the last-mile delivery and buzz network to provide innovative solution in the growing logistic fulfilment market.

We invite suitably qualified individuals to join our team as  IT Systems Support Manager

  • Oversee and manage all applications within the department and ensure its efficient day to day running

  • Coordinate and manage all IT Change requests

  • Understand all aspects of system configuration and technical/functional capabilities

  • Oversee and manage front end IT development and implementation

  • In-depth understanding of business challenges and issues

  • Being the main liaison between internal and external stakeholders on project requirements

  • Perform user acceptance testing, troubleshooting and tests on the required systems to assist stakeholders

  • Support all business reporting requirements

  • Manage user profile, assigning roles, security settings, etc.

  • Monitor and identify business risks, inefficiencies, issues and opportunities related to systems and work processes

  • Train and transfer knowledge to other team members, users and stakeholders as required

  • Perform any other IT support requirements

Job Requirements

  • Degree in Information Technology related qualifications
  • At least 5 years related experience
  • Fundamental understanding of project management processes and system development methods
  • Generally IT savvy and have interest in the latest technologies available in the market
  • Problem solver who takes a pro-active approach in finding effective solutions
  • Good communication and interpersonal skills
  • Able to work in a fast paced environment and multi-task
  • Able to work in a team
  • Permanent / Full Time
Singapore Press Holdings Limited  
Work Location
  • SPH News Centre, 1000 Toa Payoh North
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