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Senior Manager, Business Ops Excellence

SPH Media Trust  

Job Description

As a Business Ops Excellence Senior Manager, you will plan, execute, monitor and resolve continuous improvement projects to identify inefficiencies and find ways to resolve the issues to increase effectiveness, efficiency, and profitability of media solution business. The role will focus on managing multiple operational and process-improvement projects driving improvements to operational systems, processes, and procedures to achieve commercial excellence through excellent project management and the use of suitable methodologies such as Lean and Six Sigma.

Roles & Responsibilities

Leads and manages the different activities required to complete process improvement projects such as but not limited to:

Conduct data gathering, data analysis and feedback sessions 

Facilitates process-mapping and solution brainstorming sessions.

Complete the cost-benefit analysis for recommended processes.

Create value stream maps and document process flows.

Manage the change required within and across business units.

Identifies, manages, and mitigate risks and issues

Monitor improvement and publish closure report

Catalogues, maintains, and updates all process-related documents.

Creates presentations, present findings, updates, and results to project sponsors & senior stakeholders

Provide tracking metrics of internal project performance, progressing these to senior stakeholders.

Provide consulting, training, and partnering on matters related to business process improvement within the team & division.

Job Requirements

Qualification/Professional Certifications

Tertiary qualification with at least 3 years of working experience in initiating, developing, and implementing continuous improvements to systems and processes, and governance and compliance control mechanisms and processes

Formal Qualification in Project Management methodology, Process Improvement, Lean Six Sigma and Analytic Tools will be of great advantage

Detailed understanding of Continuous Improvement frameworks, techniques, and methods (Agile, Scrum Framework., LEAN, 6 Sigma), with advanced problem-solving skills

Detailed understanding of Project Management techniques and methods

At least 3 years relevant and professional experience in process improvement and project management.

Demonstrated experience of successfully setting up, managing, and delivering process improvement initiatives

Experience with managing cross functional projects, dependencies, and bottlenecks, providing escalations management, anticipating, and making trade-offs

Strong analytical skills, including review of financial performances and substantiating ROI.

Proficiency in design / re-design process engineering and design thinking methodology.

Highly organized, ability to complete a high volume of tasks and projects with little to no guidance and tight deadlines

Demonstrated capability to facilitate agreement on complex issues and how each party will address their components of the issue.

Inspires others with a clear vision, possess strong leadership skill, sets clear goals and achieves results.

Ability to influence people and engage senior stakeholders

Must be highly proficient in Excel, Visio, and PowerPoint with ability to create executive-level presentation.



  • Permanent / Full Time
SPH Media Trust  
  • Media / Events / Advertising / Public Relations
    Printing / Publishing / Journalism
  • 1000 Toa Payoh North News Centre
Work Location
  • 1000 Toa Payoh North
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